Director of Operations

The Director of Operations will oversee the Property Care and Maintenance teams to ensure properties are achieving company standards and goals. This position seeks out opportunities to improve operational efficiencies and enhance property performance. The Director of Operations frequently collaborates with other department heads to ensure guest and owner satisfaction and handles administrative duties such as scheduling budgeting and analyzing the P&L.

Essential Duties:

• Review and update weekly schedule and needs with Operations leadership
• Assist/engage team with work order flow and completion audit
• Developmental instruction assignments to property managers maintenance techs and operation specialists
• Employee training and development
• Oversee all initial and ongoing development training
• Meet monthly with support departments
• Meet weekly with Director of Operations Team to evaluate team communication and goal markers
• Perform property inspections for grading and development opportunities
• Must have a consistent rotation in market to offer full support to all areas in a consistent manner
• Maintain professional and personal development by attending in-house development sessions and self- development
• Direct staff to follow a safety first principle and ensure that unsafe conditions are corrected immediately
• Be aware of the companys emergency preparedness plan and responsibilities. This includes being available for implementation and assistance if necessary
• Recruit hire and train staff to company standards and expectations
• Assist with on-call and after hours coverage as assigned
• Perform other duties as assigned

Qualifications and Experience:

• Bachelors Degree in Business Administration Management or related field preferred
• At least five years of leadership experience in the vacation rental or property management industries
• Strong analytical and problem-solving skills
• Travel as needed to properties and/or offices within the assigned markets
• Software skills including use of Microsoft Office software Track Kaba and other web-based applications needed for position
• Excellent verbal and written communications skills necessary to communication with owners guests vendors team members and management
• Leadership and decision-making skills along with excellent time management and organization skills
• Must pass background check and motor vehicle review
• Open availability to include weekends holidays and on-call as needed

Physical/Mental/Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Activities: Sitting 90% Walking/Standing 10%
• Lifting: Ability to occasionally lift up to 15 lbs.
• Vision: Prolonged close up work on computer screen.
• Mental Demands: Problem solve interpret and meet deadlines.
• Environmental: Climate controlled space.

Position Type and Expected Hours of Work

Full-time position. Varies based upon business needs.Must be able to work between Sunday and Saturday be available 24/7 via phoneand ability to work holidays.May need to work over 40 hours in any given week based on workload.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Benefits:

• Competitive salary.
• Comprehensive medical dental and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vacation rentals.
• Professional development opportunities.

Apply now and become a vital part of VTrips where your career is more than just a job - its an adventure!

Required Experience:

Director