Director of Operations

Safehouse Security Solutions protects the people places and moments that matter most to corporations celebrities and VIPs services span across executive protection event security secure transportation and estate management. Every plan is tailored to the clients specific needs and risks. Wherever our clients go from their homes to the world stage our elite agents are there with precision and discretion.

Role Description : Director of Operations will run day-to-day operations for a premier security and protection firm serving high-profile clients. Youll lead operations and security staff and partner with other departments to improve how we operate. The best person for this role doesnt just respond to problems. They see them coming and prevent them.

Strategic thinker who can align daily operations with long-term business goals.

A leader who develops other leaders.

Clear confident communicator across all levels from frontline staff to executive leadership.

Calm and decisive under pressure especially during incidents or crises.

Detail-oriented with strong follow-through on policy compliance and documentation.

Data-driven decision maker who tracks KPIs and uses metrics to improve the program.

Flexible and hands-on; willing to fill gaps and support the team directly when needed.

Train new hires and provide ongoing training to current staff on procedures safety and security protocols.

Oversee daily operations including workflow shift scheduling and task assignments for operations and security staff.

Provide continuous coaching and performance feedback to staff including guidance on appearance and conduct.

Supervise account managers and guide performance improvement efforts.

Manage international job requests from initiation to completion.

Coordinate with accounting on expense tracking and vendor invoice processing.

Supervise cross-functional teams and provide constructive feedback.

Evaluate and improve business procedures to align with organizational objectives.

Oversee and enhance customer support processes to improve satisfaction.

Develop update and enforce company policies and Standard Operating Procedures (SOPs).

Manage relationships with external partners and vendors.

Monitor key performance indicators (KPIs) and analyze metrics to drive informed decision-making.

Ensure compliance with legal and regulatory requirements.

Drive cost-efficiency through strategic resource planning and allocation.

Support staff management including hiring terminations and disciplinary actions.

Collaborate with department heads to set goals improve performance and boost operational efficiency.

Attend client meetings and site walkthroughs.

Provide on-site support or fill in when staffing gaps occur.

Identify and pursue opportunities for new client acquisition.

Proven experience in an operations or security leadership role (Director Senior Manager or equivalent).

Strong background in staff supervision training and performance management.

Experience developing and enforcing SOPs company policies and compliance standards.

Demonstrated ability to manage budgets vendor relationships and cost-efficiency initiatives.

Strong analytical skills with experience tracking KPIs and operational metrics.

Excellent communication and cross-functional collaboration skills.

Ability to travel locally for client meetings site walkthroughs and job sites as needed.

High school diploma or equivalent required; degree in Business Criminal Justice Security Management or related field preferred.

Availability for rotating weekend on-call coverage.

Must agree to a background check.

Must agree to a drug test.

In-office Monday - Thursday with Friday being Remote:

Monday: 8am - 2pm

Tuesday - Thursday: 10am - 3pm

Friday: Remote

Be on-call weekends on a rotating basis with the Operations Team.

Support coverage needs at job sites and/or assist with executive protection assignments as Needed. Attend required events including any special projects.

Starting salary around $80000 - 85000

Based on experience performance and tenure.

Must be Located near Studio City and Local to Los Angeles