Director of North America Operations

• Constant review performance and key operational metricssuch as backlogs throughput (direct and indirect performance) bin health attendance and attritionto immediately address potential issues and maintain building health

• Lead high-level labor planning managing tens of thousands of labor hours across multiple North American facilities to ensure healthy backlogs and a positive brand experience

• Develop and mentor a team of General Managers and site leaders. Being able to teach set expectations and hold high level leaders accountable. Fostering leadership growth and network-wide alignment to support current sites and future launch locations.

• Partner cross-functionally with HR IT RME and Finance to resolve complex people inventory or quality escalations serving as the primary escalation point for all operations-related challenges

• Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action particularly as the network launches new buildings and grows rapidly

• 8 years of operational leadership experience with a strong preference for multi-site management and experience scaling operations for high-growth organizations

• Demonstrated experience managing complex P&L responsibilities overseeing large-scale labor planning (managing thousands of labor hours) and driving bottom-line impact on fixed and variable costs

• Proven track record in launching new facilities hiring and developing salaried leadership teams and scaling operations while maintaining rigorous quality standards

• Exceptional operational fortitude while consistently being proactive in monitoring performance metrics to anticipate and solve problems before they escalate

• Strong technical aptitude with an understanding of systems and data. A plus if familiarity with SQL or utilizing AI agents to drive operational efficiencies

• Demonstrated foresight to see around the cornerplanning for future growth and roadblocks while maintaining high standards and taking decisive action without requiring explicit direction

• Demonstrate operational obsession by proactively monitoring network performance metrics and operational health maintaining a consistent pulse on the business without waiting for issues to be surfaced

• Anticipate and resolve operational challenges with foresight addressing potential cracks in the ship at scale and taking decisive action before being directed

• Drive bottom-line results and operational improvements by effectively influencing and coaching other site leaders to meet high standards rather than relying solely on direct intervention

• Uphold a super high bar for talent processes and structural integrity ensuring that operational quality and efficiency consistently exceed standard expectations

• Partner with tech and brand partners to improve operational and brand experience

Pattern is growing which means we are able to create expansive career advancement paths as we launch new buildings and enter new markets. Joining us at this stage offers a unique trajectory to grow your leadership scope alongside the network with unmatched exposure to high-level strategic planning and mentorship.

30 Days: Learning & Assessment

• Baseline operational metrics like throughput cost and attrition to define good performance.

• Meet with regional GMs and site leaders to assess team dynamics challenges and development needs.

• Audit standard operating procedures against network expectations to identify immediate refinement opportunities.

60 Days: Engagement & Optimization

• Lead biweekly operations meetings to align on goals and coach site leaders on proactive problem-solving.

• Address scalability gaps and implement coaching plans to boost site-level productivity and quality.

• Collaborate with HR and Finance to optimize P&L structures and labor planning models for growth.

90 Days: Execution & Strategic Growth

• Independently lead operational strategy anticipating future roadblocks like new facility launches.

• Drive measurable improvements in cost metrics and throughput using operational obsession standards.

• Execute long-term scaling strategy to prepare talent and infrastructure for 30-40% annual growth.

You will work with the other Operations Leaders and be supervised by the Vice President of North America Operations. You will also be mentored by other Ops VPs and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members regularly reassesses existing plans and attaches a realistic timeline to goals makes profitable productive and innovative contributions and actively pursues improvements to Patterns processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback actively listens to partners expectations and delivers results that exceed them prioritizes the needs of your partners and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions takes initiative to help in any circumstance actively contributes to supporting improvements and holds themselves accountable to the team as well as to partners.

• Initial phone interview with Patterns talent acquisition team

• Video interview with a hiring manager

• Onsite interview with a panel of department leaders

• Professional reference checks

• Executive review

• Offer

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Share experience on any side projects related to data and analytics