Director of IT Operations (Support, Infrastructure & Applications)

Location: New York City NY (Maiden Lane / Wall Street)
Work Model: Onsite 5 days a week for the first 60 days; transitioning to a hybrid model of 4 days onsite per week thereafter.
Additional Locations Supported: Manhattan NY; Irvine CA; Miami FL; PA

We are seeking a hands-on business-minded IT Director for our clientto regain control of their IT operations reduce the overdependence on outsourced vendors and build a proactive scalable technology this role you will be the strategic and operational leader of our technology environment. You will be tasked with stabilizing current IT operations leading a secure cloud transformation and driving the automation of manual legal and business workflows. The ideal candidate is a straight-talker who can bridge the gap between complex infrastructure concepts and practical business solutions collaborating effectively with attorneys support staff and firm leadership.

Strategic Leadership & Transformation

• Develop and own a scalable technology roadmap that aligns with the firms growth and long-term vision.
• Transition the IT department from a reactive support model to a proactive service-oriented function.
• Create and maintain comprehensive IT documentation including application inventories hardware/software update roadmaps ticket tracking trends and security action plans.
• Provide clear jargon-free reporting to firm leadership regarding IT priorities project statuses and systemic issues.

Vendor & Operations Management

• Take ownership of outsourced IT and cybersecurity vendor relationships holding them accountable to SLAs and contract terms.
• Bring critical operational knowledge back in-house to reduce over-reliance on external managed service providers.
• Oversee daily IT operations managing internal staff (including a long-tenured IT Manager and support personnel) while fostering a collaborative accountable team culture.

Process Automation & Systems Integration

• Evaluate current disparate systems across multiple offices and implement a centralized standardized structure.
• Drive workflow automation to solve highly manual legal and administrative processes including new matter intake conflict checks client/matter setup and complex billing workflows.
• Connect multiple existing applications to eliminate duplicate data entry and manual scanning/editing.

Infrastructure Cloud & Cybersecurity

• Lead the firms transition to a secure cloud-based infrastructure leaning heavily into the Microsoft and Azure ecosystems.
• Oversee infrastructure operations ensuring high application visibility reliability and system performance.
• Manage modern device management initiatives including Intune and MDM/MAM deployments.
• Ensure rigorous cybersecurity oversight implementing necessary security actions following cyber assessments and penetration tests.

• Balanced Technical Expertise: A blended background consisting of roughly 50% application engineering/management and 50% infrastructure oversight.
• Cloud & Infrastructure: Proven hands-on experience driving cloud transformation specifically within Microsoft Azure Microsoft 365 Intune and MDM/MAM environments.
• Workflow Automation: Strong background in systems integration and business process automation ideally within a legal or professional services environment.
• Project Management: Demonstrated ability to run technical project delivery. (PMP certification is a plus but practical delivery experience is required).
• Vendor Negotiation: Strong track record of managing enterprise vendors auditing contracts and ensuring firm-first accountability.
• Helpdesk Management: Experience modernizing helpdesk/ticketing systems implementing preventative maintenance and tracking issue trends.