Director of Enterprise Risk Management Governance

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

The Director of Enterprise Risk Management Governance is a second line risk leader responsible for the design coordination and oversight of Nelnet Banks risk governance infrastructure. As the Bank grows through higher volumes of existing products and diversifies its product base this role ensures that governance routines controls and documentation scale accordingly. Reporting to the Chief Risk Officer this position drives the cadence and discipline of the Banks Risk Management Framework and serves as the Banks strategic point of contact with its banking regulators.

Risk Governance Committee & Working Group Administration

• Direct the inventory of Bank Management Committee and related meetings partnering with Committee owners as necessary.

• Partner across bank to ensure successful governance and execution of key Management Committee oversight and initiatives.

• Serve as the central point of contact for the Banks governance calendar ensuring meeting cadence supports timely decision-making and Board/regulatory reporting needs.

Regulatory Liaison

• Serve as the Banks primary and strategic point of contact for banking regulators and examiners (e.g. OCC FDIC state banking departments) on risk governance matters.

• Lead the coordination preparation and quality review of materials responses and documentation for regulatory examinations and inquiries.

• Represent the Bank in regulatory exam entrance and exit meetings and in ongoing supervisory communications in partnership with the CRO and senior management.

• Own the relationship management cadence with regulatory agencies ensuring consistent transparent and timely two-way communication between the Bank and its regulators.

• Monitor emerging regulatory expectations and guidance and advise the CRO senior management and governance committees on implications to the Banks risk framework.

• Partner with Legal and Compliance to ensure regulatory commitments are tracked addressed and closed within committed timeframes.

Issues Management Program

• Direct the strategic management of the Banks Issues Management program.

• Ensure issues identified through audit exams quality assurance and self-identification are logged prioritized and tracked to resolution.

New Product Working Group

• Lead the Banks New Product Working Group facilitating cross-functional review of new and modified products and services prior to launch.

• Direct input from legal compliance risk management credit operations technology and finance partners to ensure risks are identified and addressed before go-live.

• Ensure new product risk assessments are documented and that post-launch monitoring commitments are tracked and completed.

Third Party Risk Management (TPRM) Oversight

• Oversee the Banks adherence to Nelnet Inc.s Third Party Risk Management program including risk tiering due diligence contract review and ongoing monitoring requirements.

• Partner with business units to ensure new and renewing vendor relationships follow the TPRM lifecycle from onboarding through termination.

• Track and report on TPRM program compliance exceptions and remediation activities to leadership and applicable committees.

Risk Acceptance Process

• Oversee the Banks Risk Acceptance process including intake review approval workflow and tracking of accepted risks.

• Ensure risk acceptance requests are reviewed by appropriate stakeholders and approval authorities based on risk level.

• Maintain the risk acceptance inventory and drive periodic reassessment renewal or remediation of accepted risks.

Model Risk Management

• Oversee the meeting schedule and agenda partnering with model owners validators and other stakeholders to ensure meeting materials are distributed in advance of each meeting.

• Maintain Committee minutes track action items and drive follow-up items to closure.

• Ensure documentation is clear to support governance audit and regulatory review.

Policy Governance

• Oversee the review and approval of Bank policies according to schedule through the appropriate Committees and the Board.

• Maintain a policy inventory and calendar tracking policy owners review cycles and approval status.

• Escalate overdue or at-risk policy reviews to management and drive timely resolution.

Contract Management System

• Maintain oversight of a contract management system serving as the centralized repository for Bank contracts.

• Ensure processes are in place to track key terms obligations renewal and expiration dates and contract ownership.

• Partner with Legal Procurement and business owners to drive adoption and ongoing maintenance of the system.

Bank Insurance Oversight

• Partner with Nelnet Inc. to maintain visibility into the Banks insurance program including policy renewals coverage adequacy assessments and claims coordination.

• Partner with Nelnets Enterprise Risk Management team to ensure coverage aligns with the Banks risk profile and growth trajectory.

Credit Bureau Reporting Oversight

• Partner with Nelnet Inc. to maintain visibility into the Banks credit bureau reporting processes ensuring accuracy timeliness and completeness of furnished data.

• Ensure dispute resolution processes and reporting practices comply with applicable regulations (e.g. FCRA Metro 2 reporting standards).

Annual compensation range for this role is $180000-$200000 depending on experience.

Location: Preference is for candidates based in Draper UT; however we are also open to candidates in Lincoln NE. This is a hybrid position and associates are required to work 24 hours per week onsite (typically three days per week) with the remaining hours worked remotely.

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship.

• 10 years of experience in risk management governance audit or compliance within banking or financial services including experience operating at a senior/director level.

• Demonstrated experience serving as a direct point of contact with banking regulators and examiners representing the organization in supervisory interactions.

• Demonstrated experience with committee governance policy management and issues management programs.

• Experience with Third Party Risk Management programs and vendor risk oversight.

• Experience working in a regulated banking environment.

• Strong leadership project management and organizational skills with the ability to direct multiple concurrent workstreams and deadlines across a governance function.

• Excellent written and verbal communication skills with demonstrated experience preparing and presenting materials to management committees the Board and regulatory agencies.

• Independent detail-oriented and process-driven with sound judgment and the ability to exercise independent challenge and influence senior stakeholders.

• Bachelors degree required; advanced degree a plus.

• Recommended: CRCM CRMA CTPRP and/or PMP certifications.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

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