Director of Design, Core Transfer Experience

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.

Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the role:

We are looking for a Director of Design to own the end-to-end customer experience across Core Transfer Experience the teams that move money across borders for millions of customers. You will be the peer partner to our Director of Product and own how the experience comes together into one coherent trustworthy experience across every surface a customer touches from our native apps and web to messaging platforms and emerging agentic channels.

You will build and grow the design team raise the craft and AI-native bar and make sure the experience customers actually get matches the ambition of the roadmap.

You Will:

• Own the end-to-end customer experience and be accountable for its coherence across multiple surfaces and for upholding a high bar of design craft in everything the team ships.

• Partner with the Director of Product as an equal: help shape what we build and own how it feels flows and holds together for the customer.

• Build and develop a team of product designers with a thriving culture where designers grow in their careers and feel a strong sense of inclusion and belonging.

• Grow the next generation of design leaders coaching them on creative and innovative thinking prioritization managing dependencies and navigating ambiguity.

• Advance AI-native design practices using AI to increase the teams velocity without compromising that craft bar

• Drive customer research and synthesis and turn insight into design decisions with clear measurable definitions of success.

• Keep the design org effective and predictable: healthy throughput clear and measurable goals and designers set up to deliver.

• Collaborate across product lines and with the design system function to build one cohesive experience not a set of disconnected screens.

You Have:

• At least 10 years of experience in product design including at least 4 years managing a diverse team of product designers.

• Proven ability to both oversee and produce UX deliverables including wireframes customer journeys concepts and information design.

• Deep experience in interface design research and new product development with a bias for rapid research-informed iteration.

• A track record of designing world-class mobile experiences both native apps and responsive in-browser designs.

• Experience holding experience quality across multiple surfaces or channels not just a single app.

• Demonstrated strength building relationships and communicating effectively both internally and externally.

• An outstanding portfolio that demonstrates leadership in customer-focused product design.

• Excellent verbal written and presentation skills.

Strongly Preferred:

• Experience designing in fintech or another regulated trust-critical domain.

• Experience designing for a global multi-market localized customer base.

Compensation Details. The starting base salary range for this position is typically $200000 - $250000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off

• Health dental and vision 401k plan with company matching

• Paid parental medical military and family care leave

• Mental Health & Family Forming Benefits

• Employee Stock Purchase Plan (ESPP)

• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.