Director of Consumer Lending

Angott Search Group is partnering with a $2B Pennsylvania credit union in the search for a Director of Consumer Lending.

This role provides strategic and operational leadership across consumer lending with a focus on underwriting servicing operational performance process improvement automation and team development.

Responsibilities:

• Partner with the AVP to execute Consumer Lending strategy and departmental priorities.
• Lead underwriting servicing and lending support functions to achieve operational and member experience goals.
• Monitor turnaround times quality productivity approval trends and other key performance metrics.
• Serve as the senior operational escalation point for complex lending issues.
• Ensure lending operations comply with policies procedures and applicable regulations.
• Lead process improvement and automation initiatives to increase efficiency and improve the member experience.
• Partner with Technology Retail Digital Banking Risk and other teams on operational enhancements.
• Monitor portfolio and operational trends and recommend improvements to lending performance.
• Support oversight of indirect lending student lending and strategic lending partnerships.
• Develop operational reporting and lead projects that support organizational growth.
• Coach and develop managers and lending teams while supporting succession planning.

Qualifications:

• Bachelors degree in Business Finance or related field; MBA preferred.
• Demonstrated success leading consumer lending operations and high-performing teams.
• Strong knowledge of consumer lending underwriting servicing regulations and operational best practices.
• Experience leading process improvement automation and cross-functional initiatives.
• Strong analytical communication collaboration and leadership skills.
• Ability to use operational data and metrics to identify business improvements.
• Experience with AI tools and a demonstrated ability to support responsible adoption and innovation.

Required Experience:

Director