Director, MTS, Training Development

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

An exciting period of growth is on the horizon for our team and were looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early which is why were offering a preview of this upcoming role and starting the conversation today.

We invite you to review the role requirements and if it aligns with your career aspirations submit your application now. Our recruitment team is eager to connect review your resume and schedule a preliminary discussion to explore how you can be a part of our future success.

Location: Remote USA ability to work on site in major market areas like: Dallas TX; Chicago IL; Cincinnati OH; Columbus OH; Nashville TN; Charlotte NC; and more.

What this Job Involves:

As the MTS Director of Training Development youll play a critical role in building and delivering comprehensive training programs that empower our technical and operations teams and clients to excel in their roles. Youll design engaging learning experiences that span technical competencies customer service excellence safety protocols and operational best practices and process frameworks all while ensuring alignment with JLLs standards and frameworks for operations safety quality compliance and technical regulations.

This position focuses on creating scalable effective training solutions for Work Order Management Systems and facility management operations for our North America teams with potential future impact globally. Youll bridge the gap between complex technical platforms and user proficiency developing everything from interactive e-learning modules to hands-on workshop experiences. Your work will directly impact service delivery quality employee development and client satisfaction across our operations.

What your Day-to-Day will Look Like:

Youll spend your time developing training strategies developing and maintaining diverse training including user guides video tutorials and interactive e-learning modules that make complex systems accessible to all learning styles. Youll conduct both in-person and virtual training sessions for new hires existing employees and clients adapting your approach to meet the needs of different audiences skill levels and technical requirements.

Your role involves continuously assessing training needs across the organization and designing customized programs that address specific gaps and requirements. Youll stay current with platform updates and new software features quickly incorporating them into training content to keep users informed and proficient.

Collaboration is central to your success. Youll work closely with several internal teams and OEMs to ensure training aligns seamlessly with system implementations upgrades safety and operational excellence. Youll evaluate training effectiveness through participant feedback and performance metrics using data to refine and improve your programs.

Youll also maintain a comprehensive knowledge base of frequently asked questions and best practices serve as a resource for troubleshooting platform-related issues and contribute to the continuous evolution of training methodologies content and training related technology roadmaps across the organization.

Required Qualifications

• Bachelors degree in Education Information Technology Business Administration or a related field
• Minimum of 3 years of experience in training preferably in software business operations or technology-related fields
• Knowledge of Corrigo or similar facility management software
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication and presentation skills with the ability to explain complex technical concepts in simple accessible terms
• Proficiency in creating training materials using various tools including Microsoft Office Camtasia Snag-It Visio Articulate 360 and e-learning authoring tools
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Ability to work independently and collaboratively as part of a cross-functional team
• Willingness to travel for on-site training sessions as needed
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g. Canada)

Preferred Qualifications

• Certification in training or instructional design (e.g. CPLP ATD certifications)
• Experience in facilities management or related industries
• Familiarity with JLL operational frameworks and compliance standards
• Bilingual capabilities to support multilingual training delivery

Additional Requirements

• Ability to travel up to 20% of the time annually.
• All training programs must align with JLL standards and frameworks regarding operations safety quality compliance and technical regulations.
• Training content may encompass technician/technical requirements related to service work soft skills and customer service training safety protocols and customer-specific operations and service excellence expectationseither individually or in combination depending on program objectives.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Accepting applications on an ongoing basis until candidate identified.