Director, IT Infrastructure Operations Woodward, (1828)

Scheduled Shift: Monday-Friday 8-5 with weekends holidays and afterhours as needed to support IT Operations.

Location: Woodward

JOB SUMMARY:

The Director IT Infrastructure Operations provides strategic leadership for infrastructure end-user technology and IT support services. The position leads System Engineering Network Engineering IT System Administration Desktop Support and IT Service Desk Support Technician functions through two managers. This role translates enterprise priorities into functional strategy operating plans governance investment recommendations service expectations and risk management practices for TriCores infrastructure environment. The Director is accountable for infrastructure strategy enterprise Configuration Management Database (CMDB) governance architecture and lifecycle management resilience and disaster recovery major incident governance service performance financial stewardship vendor performance and organizational capability. The Director leads through managers establishes functional outcomes and decision rights evaluates performance and risk and holds leaders accountable for execution. The role presents material risks tradeoffs and investment recommendations to executive leadership and directs remediation within the assigned portfolio.

ESSENTIAL FUNCTIONS:

1. Develop and execute infrastructure and operations strategies aligned with enterprise priorities business needs risk direction and available resources.

2. Lead through direct-report managers with accountability for System Engineering Network Engineering IT System Administration Desktop Support and IT Service Desk Support Technician functions.

3. Establish governance service expectations performance measures and accountability for infrastructure operations and related technology services.

4. Direct infrastructure architecture modernization capacity lifecycle and technical debt planning across compute storage virtualization network backup endpoint cloud and related platforms.

5. Govern architecture and investment decisions involving availability resilience scalability supportability security recoverability unsupported technology and residual risk.

6. Own enterprise CMDB strategy and governance including standards for configuration data service mapping ownership lifecycle status business criticality recovery priority and data quality.

7. Govern integration of CMDB and asset management with acquisition change incident problem disaster recovery audit and decommissioning processes.

8. Develop infrastructure resilience backup recovery replication immutability and disaster recovery strategies aligned with business continuity priorities and enterprise risk direction

9. Sponsor recovery validation and readiness reviews hold managers accountable for remediation and elevate material capability risk or funding gaps.

10. Lead infrastructure decision-making during major incidents and govern post-incident reviews corrective actions and escalation of unresolved risk.

11. Lead operating and capital planning investment prioritization financial performance and vendor strategy for the assigned portfolio.

12. Build business and executive partnerships communicate infrastructure performance and risks support compliance and continuous improvement and align infrastructure priorities with organizational objectives.

MINIMUM EDUCATION:

Bachelors degree in information technology computer science engineering business or a related field or an equivalent combination of education and progressively responsible experience.

MINIMUM EXPERIENCE:

Eight (8) years of progressively responsible information technology experience including leadership of infrastructure operations engineering end-user support or related functions.