Director, International Membership Systems, Operations and Analytics

The Director International Membership Systems Operations and Analytics is responsible for standing and managing the technology stack for the expansion of the membership programs outside the US currently Hong Kong and Indonesia and with one country being deployed every two years. Leads and manages the business processes and analytics for the membership programs across multiple countries to provide efficient and donor-centric systems and operations and to enable data-driven fundraising decisions to maximize each countrys revenue donor growth and operational fundraising efficiency. Provides direction and leadership to a multidisciplinary team operating in a hub and spoke model with a central team (hub) along with local teams (spokes) in each of the individual countries.

The Director International Membership Systems Operations and Analytics leads and manages the constituent relationship management (CRM) platform and affiliated systems within the technology stack the reporting and analytics program and business processes across multiple countries to meet strategic goals. They are responsible for both the systems product and the associated services. They participate in strategic planning design vendor evaluation implementation and management of multiple projects related to the systems. They lead the design and oversight of business processes related to fundraising activities gift processing data governance and integrity and systems. They oversee the architecture development for reporting capabilities and deployment of the suite of reports with the goal of optimizing fundraising and operations and guiding the analysis and insights for decision making across the multidisciplinary membership team in each country.

• Bachelors degree in relevant technical discipline or equivalent technical experience.

• 6 years experience as a business professional in IT or related field.

• Experience with Constituent/Customer Relationship Management or marketing technologies and change management associated with new tools and ways of working.

• Experience in analyzing and modeling business processes evaluating options and recommend solutions.

• Experience with IT systems and software development methodologies.

• Experience with relational databases; working knowledge of SQL a plus.

• Experience with report development delivery and adoption across functions.

• Experience in Data Visualization and proficiency in Excel.

• Supervisory experience or managing a team of muti-disciplinary professionals across multiple countries.

• Experience in customer management vendor management and service level agreements Experience in defining and documenting complex systems and operational requirements.

• Experience in communicating and presenting effectively with internal and external audiences.

• Project management experience.

• English is required.

The starting pay range for a candidate selected for this position is generally within the range of $113450 - $165450. This range only applies to candidates whose country of employment is the USA. Where a successful candidates actual pay will fall within this range will be based on a variety of factors including for example the candidates location qualifications specific skills and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.

The Nature Conservancys mission is to protect the lands and waters upon which all life depends. As a science-based organization we create innovative on-the-ground solutions to our worlds toughest challenges so that we can create a world in which people and nature thrive. Were rooted in our mission and guided by our values which include respect for all people communities and cultures. Whether its career development flexible schedules or a rewarding mission theres many reasons to love life inside TNC. Want a better insight to TNC Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are addition to the requirements in our job postings we recognize that people come with talent and experiences outside of a job and consider each applicants unique experience. Please apply wed love to hear from you. To quote a popular saying at TNC youll join for the mission and stay for the people.

Since 1951 TNC has been doing work you can believe in. Through grassroots action we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members over 400 scientists and the dedicated efforts of our diverse staff and partners we impact conservation around the world!

TNC offers a competitive comprehensive benefits package including health care benefits flexible spending accounts a 401(k) plan with an 8% employer match parental leave accrued paid time off life insurance disability coverage employee assistance program other life and work well-being benefits. Learn more about our Benefits and Perks here.

Were proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified the role will be unposted. The timeline may vary depending on the expressed interest in the role so we highly encourage candidates to apply as soon as possible.

Employees must submit their application by logging into Workday and applying via the Jobs Hub.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds beliefs and culture. Recruiting and mentoring staff to create an inclusive organization is a priority and we encourage applicants from all cultures races colors religions sexes national or regional origins ages disability status sexual orientation gender identity military protected veteran status or other status protected by law.

The successful applicant must meet the requirements of The Nature Conservancys background screening process.

Do you have military experience Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability please send a note to with Request for Accommodation in the subject line.