Director Information Services, Consumer Data Intelligence

The Director Information Services reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

 This Director Information Services position has scope of responsibility for Consumer Data & Intelligence including governance of the knowledge graph and consumer data capabilities that power content intelligence consumer insights product management and care model design. This role is accountable for the data taxonomy ontology and insight operating models required to make more intelligent discoverable personalized and effective at connecting consumers to digital care.

A successful candidate will have significant experience and domain expertise leading data and intelligence capabilities in a consumer-facing digital environment. They will be well-versed in taxonomy and ontology management knowledge graph governance consumer data strategy content intelligence analytics access performance measurement and cross-functional data-enabled product development. They will have sufficient data product and consumer intelligence depth to be an effective leader across business clinical access content product design and technology partners while translating consumer behavior demand signals and access performance into actionable product and care model priorities

Northwestern Medicine Information Services drives innovative high-value solutions to transform health care. 

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: 

• Leveraging AI automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas 
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

The key priorities for this leadership position include realizing NMs Consumer Data & Intelligence vision: a governed connected and insight-driven consumer data foundation that powers the websites underlying knowledge graph improves content intelligence informs product development and enables new care model designs that increase digital care. This includes:

Owning governance strategy and lifecycle management for the taxonomy and ontology that power knowledge graph and consumer-facing information architecture

Leading consumer data and intelligence capabilities that connect content search journey behavior access performance and scheduling data into usable insights for product teams and care model leaders

Using consumer insights access performance data behavioral analytics demand signals and digital journey performance to identify opportunity areas inform product development and increase appropriate digital care utilization

Advancing content intelligence capabilities that improve findability answer quality personalization and performance across consumer digital experiences including support for SEO GEO and AEO use cases

Establishing operating models governance stewardship and intake processes that align product content access clinical marketing communications legal compliance analytics and technology partners around trusted consumer data and shared digital care outcomes

Maximizing the engagement and productivity of cross-functional data analytics content and product teams to improve knowledge graph maturity data quality insight activation product decision-making and measurable digital care growth

Qualifications :

Minimum Requirements:

Education:

• Bachelors degree or equivalent experience required.

Experience:

• Minimum 8 years industry experience.

Behavioral Attributes:

• Solid understanding and knowledge of healthcare delivery and operations

• Excellent verbal and written communication skills.

• Outstanding coordination facilitation consultation and conflict resolution skills.

• Ability to work in a complex cross-organizational system.

• Demonstrated analysis and problem-solving skills

Preferred:

• Healthcare technology background
• Masters degree in related field

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.  

Remote Work :

No

Employment Type :

Full-time