Director, Hospital Laboratory

Seeking a collaborative data-driven operational leader with demonstrated success leading people driving process improvement and delivering measurable operational results in a hospital laboratory clinical laboratory or healthcare operations environment.

The successful candidate will have a minimum of seven years of progressive leadership experience including at least five years of direct people leadershipwith responsibility for operational performance employee development client relationships and continuous process improvement.

This leader will possess exceptional interpersonal analytical and relationship management skills with the ability to develop high-performing teams optimize workflows improve operational and financial performance manage multiple priorities and build trusted partnerships with physicians pathologists hospital executives and key stakeholders.

A working knowledge of laboratory operations quality systems regulatory requirements staffing workflow and operational performance is required. While deep technical expertise across every laboratory discipline is not expected the successful candidate must effectively partner with technical subject matter experts medical directors pathologists quality leaders and laboratory managers to ensure regulatory compliance operational excellence and outstanding patient care.

This role supports two main hospital campuses connecting Paterson and Wayne.

Pay Range: $120000 - $176000/ year

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan Company match dollar-for-dollar up to 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Short- and Long-Term Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

• Ensures that all testing performed under his/her supervision is according to established approved procedures and quality control policies.
• Performs management tasks in partnership with applicable centers of excellence such as:Interviews employs terminates or makes recommendations with regard to hiring or dismissal.
• Plans work schedules and assigns work based on availability of personnel workload and makes adjustments to ensure continuous operations and productivity levels.
• Evaluates employee performance recommends appropriate pay increases handles grievances and work group performance.
• Coaches and counsels staff to assist in their professional development.
• Anticipates departmental needs in order to establish both long and short-range goals; provides direction to the employees to ensure implementation of plans and the meeting of goals; and measures compliance in collaboration with administration (ACL Quest Diagnostics and Hospital).
• Prepares written monthly reports of all laboratory activities and submits to the Regional Director as directed.
• Establishes necessary budgetary controls and maintains costs within budgeting constraints. Supports and complies with all ACL Quest Diagnostics and Hospital policies and procedures. Accountable for implementation and employee compliance with policies and procedures.
• Implements and coordinates Point-of-Care-Testing (POCT) within the hospital.
• Makes recommendations for the purchase of capital equipment.
• Supports and participates in the hospitals performance improvement process in an effort to continuously improve the quality of patient care.
• Investigates and resolves problems; informs Regional Director of all major problems.
• Responsible for the maintenance and retention of all documents needed for Federal/State inspections; ensure successful inspections and initiate timely remedial action as appropriate. Ensures that the laboratory maintains certification in all testing areas and retains its license.
• Executes Safety and Infectious Control Procedures to ensure patient staff and visitor safety.
• Promotes mutual respect and professionalism throughout the company and hospital.
• Ensures that client inquiries and problems are handled professionally and expeditiously.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities but rather a general description of work performed by the position.

Work Experience (Required)

• Minimum of seven years of progressive leadership experience in hospital laboratory clinical laboratory or healthcare operations.
• Minimum of five years of direct people leadership experience with responsibility for employee performance coaching engagement accountability and leadership development.
• Experience leading laboratory or healthcare operations including staffing models productivity standards quality financial performance and service excellence.
• Demonstrated success using operational data KPIs trend analysis and root cause analysis to improve operational performance and drive sustainable results.
• Experience leading Lean Six Sigma workflow optimization continuous improvement or operational excellence initiatives.
• Experience managing multiple projects priorities sites or operational workstreams simultaneously.
• Experience partnering with physicians pathologists nursing leadership hospital executives and cross-functional stakeholders.
• Experience leading or coordinating regulatory inspections including CAP CLIA State Department of Health Joint Commission or other applicable agencies.
• Experience leading teams through organizational change operational challenges and performance improvement initiatives.
• Experience presenting operational quality financial and performance results to C-suite executives and governing committees.

Preferred Work Experience

• Experience leading multi-site or multi-department healthcare or laboratory operations.
• Experience in laboratory management services or outsourced hospital laboratory operations.
• Experience supporting laboratory consolidations implementations integrations transitions or operational turnaround initiatives.
• Experience in unionized healthcare environments.
• Experience with workforce planning labor management budgeting and financial analysis.
• Lean Six Sigma Green Belt or Black Belt certification preferred.
• Project Management Professional (PMP) certification preferred.

Knowledge

• Working knowledge of hospital and clinical laboratory operations quality systems workflow optimization staffing productivity and regulatory requirements.
• Knowledge of CAP CLIA Joint Commission CMS OSHA HIPAA and State regulatory requirements.
• Knowledge of quality management systems inspection readiness risk management and patient safety principles.
• Knowledge of Lean Six Sigma continuous improvement methodologies workflow analysis process mapping and root cause analysis.
• Knowledge of healthcare operational metrics financial performance indicators budgeting and productivity management.
• Working knowledge of Laboratory Information Systems (LIS) Electronic Medical Records (EMR) and healthcare technology.-Epic Cerner etc.
• Knowledge of hospital operations and interdisciplinary collaboration.

Skills & Core Competencies

Leadership

• Demonstrated ability to build develop coach and lead high-performing teams.
• Strong change leadership employee engagement and performance management skills.
• Ability to influence without direct authority and build collaborative partnerships.
• Strong conflict resolution decision-making and accountability skills.

Operational Excellence

• Strong analytical and data-driven decision-making skills.
• Ability to interpret operational data identify trends determine root causes and implement sustainable process improvements.
• Demonstrated success improving workflow productivity quality service and financial performance.
• Strong project management organizational and prioritization skills.
• Ability to manage multiple sites projects and competing priorities in a fast-paced environment.

Client & Executive Relationship Management

• Exceptional interpersonal and relationship-building skills.
• Experience developing trusted partnerships with physicians pathologists hospital executives and C-suite leadership.
• Strong customer service negotiation facilitation and executive presentation skills.
• Excellent written and verbal communication skills with the ability to communicate effectively across all organizational levels.

Technical & Business Skills

• Proficiency in Microsoft Office Suite including Excel Word PowerPoint Outlook and Teams.
• Ability to analyze operational and financial data and present actionable recommendations to executive leadership.
• Working knowledge of Laboratory Information Systems and healthcare technology.

Personal Attributes

• Collaborative and approachable leadership style.
• Strategic thinker with strong business acumen.
• Results-oriented with a continuous improvement mindset.
• Adaptable resilient and effective in a dynamic healthcare environment.
• Demonstrates professionalism integrity and accountability.
• Willingness to maintain a regular onsite presence across one or more hospital locations.
• Ability to work flexible hours including evenings and weekends as operational needs require.
• Location 100% onsite at hospital location with travel between sites up to 30%

Education

• Bachelors degree Required in Medical Laboratory Science Medical Technology Biology Chemistry Healthcare Administration Business Engineering or a related field.
• Masters degree in Healthcare Administration Business Administration Public Administration Laboratory Science or a related discipline strongly preferred.
• Lean Six Sigma certification Project Management Professional (PMP) ASCP certification or other relevant professional certifications preferred.

People Leader Responsibility:Yes.

Travel Required:30% between sites

Licenses and Certifications

NYS licensure or eligible MT (ASCP) or equivalent for certification as a general laboratory supervisor under C.L.I.A. 1967 (Preferred)