Director, Group Client Engagement

Job Posting End Date: August 10

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

The Director Group Client Engagement leads the Long Term Care (LTC) Client Engagement team that supports our employer clients with a primary focus on developing and executing strategic engagement initiatives in line with Unums closed block LTC strategy.

This role acts as a strategic partner across the Home Office Field leadership and broker organizations ensuring alignment on engagement priorities and advancing a proactive education-focused approach to managing client needs. The Director identifies emerging trends shapes & implements scalable engagement strategies and influences cross-functional decisions to drive appropriate risk-based outcomes.

The Director also oversees the evolution of the Group Client Engagement model and leads a team of professionals ensuring strong capability accountability and alignment to business priorities. Through cross-functional collaboration and leadership of strategic initiatives this role ensures the function delivers consistent high-quality outcomes that support enterprise goals.

Principal Duties and Responsibilities

• Efficiently recruit manage develop and motivate a team responsible for supporting all levels of the Field Office brokers and clients as needed
• Ownership for certain aspects of servicing of in-force customers with appropriate collaboration with field and partners outside of own business area
• Creating testing and refining new approaches to our strategy to improve overall performance and sharing best practices
• Embrace and lead change to improve workflow enhance customer service and reduce operating costs
• Leverage strong internal partnerships to find service resolutions and make it easy for our clients to do business with Unum
• Instill a sense of urgency in others and ensure that field partners brokers and clients are getting the level of responsiveness and service they expect
• Provide strategic direction to team and partners as new processes products systems or platforms are developed
• Ensure collective ownership of talent effectiveness across the teams with accountability for candid exchange of feedback that motivates and rewards high performers and ensures calibration of assessment
• Identification of trends within teams and oversee the consistent implementation of creative strategies (e.g. training) to ensure team is knowledgeable and customer focused
• Proactively identify and research problems or trends and develop and implement resolutions independently or partnering with internal connects as needed
• Participate in a strategic leadership capacity in the analysis design development and delivery of Home Office driven projects
• Initiate and drive continuous improvement efforts around key business processes
• Keep abreast of Business and workflow changes in all supported organizations and implement workflow changes accordingly
• Ensure that the highest level of quality is maintained
• Perform other duties as assigned

Job Specifications

• Bachelors degree or equivalent experience required
• 5 years experience managing in a related complex customer service environment required
• 5 years management experience preferred
• Strong knowledge of the insurance business the companys operating structure product offerings external drivers and corresponding workflow processes
• Strong understanding of market dynamics with ability to favorably position and represent Unum to external constituents preferred
• Demonstrated commitment to customer service and quality improvement methods
• Ability to alter style or approach according to different situations and individual needs
• Technical and Project management experience strongly desired
• Develop and implement solutions by influencing and negotiating with partners across multiple functions and at various levels
• Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
• Critical thinking; ability to problem solve complex issues
• Ability to manage and develop people remotely
• Proven leadership and people management skills including coaching and development of other managers
• Ability to effectively work in a team environment with solid team building skills
• Effective communication with field brokers and customers
• Versatility/adaptability with proven ability to lead change
• May require occasional travel

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$89900.00-$169900.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum