Director, Global Field Enablement

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

The Global Field Enablement team equips every customer-facing function Sales Business Development Customer Success and Partnerships to hit revenue and retention targets through consistent execution. The Director Global Field Enablement owns enablement strategy and the operating model across the full GTM and post-sale lifecycle from pipeline generation through renewal and expansion and is accountable for measurable outcomes: faster ramp higher productivity stronger attainment and consistent adoption of Klaviyos sales and customer engagement methodologies.

This role partners closely with GTM Operations Sales Business Development Customer Success Partnerships Product Product Marketing and RevOps increasingly leveraging AI-enabled tools to keep GTM teams faster more effective and always learning. It also aligns with adjacent enablement teams Channel & Partner Enablement ProServe Enablement and Learning & Development to drive unified standards embedding core processes deeply enough into daily behavior that they scale reliably as Klaviyo grows.

How youll make a difference:

Strategy & GTM alignment

• Own the enablement KPI framework (ramp time quota/goal attainment win rate pipeline conversion multi-product adoption) and partner with GTM Product and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps.

Sales pipeline and post-sale enablement

• Design and deliver enablement across the full customer lifecycle outbound/inbound pipeline generation (BDR/SDR) AE selling account management/expansion and post-sale onboarding adoption retention and expansion including certification and manager-led coaching.
• Build and maintain playbooks prospecting/qualification frameworks battlecards objection-handling guides and talk tracks that extend the Klaviyo Sales Methodology and ensure consistent value messaging from first engagement through renewal.

Product launches & Field Kickoff

• Lead planning and execution of product launches developing launch plans GTM enablement materials and training to drive adoption and revenue.
• Own end-to-end program management of Field Kickoff timeline workstreams logistics executive alignment messaging and content as the connective tissue across Sales Marketing Product and CS.

Technology AI and change management

• Own the global enablement tech stack (content/knowledge management conversation intelligence LMS) and the standards for its use.
• Lead evaluation and adoption of AI-driven tools for coaching content delivery deal inspection and productivity with a clear point of view on where AI helps versus adds noise.
• Build reinforcement and manager-coaching systems that make new behaviors stick rather than deliver one-time training.

Process operations and market intelligence

• Partner with Marketing Sales Partner and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting accuracy.
• Drive training certification and manager reinforcement so standard processes (Sales Process Customer Engagement Process core systems) get embedded in daily behavior not just documented building a consistent operating standard that scales with headcount segments and geography.
• Partner with Competitive Intelligence and Product Marketing to keep content current with market and competitive trends and cascade that intelligence into enablement materials and field communications.

Global operating model & leadership

• Design an operating model balancing central standards with regional autonomy and align a unified enablement approach with peer teams (Channel & Partner Enablement ProServe Enablement L&D) without direct authority over them.
• Lead and develop a high-performing globally distributed enablement team providing coaching mentorship and clear growth paths.

Who you are:

• 10 years in enablement L&D PMM or related roles spanning at least two customer-facing functions (e.g. sales and CS or sales and business development).
• 5 years managing and developing high-performing teams ideally across multiple regions.
• 5 years in subscription/SaaS preferably a hyperscale cloud-native platform with a proven record scaling enablement for GTM orgs of meaningful scale.
• Comfortable owning enablement for both top-of-funnel/pipeline generation (BDR/SDR) and closing/post-sale motions recognizing these require distinct coaching and content approaches.
• Strategic leader with a vision for global field enablement able to set and own enablement strategy across the full customer lifecycle and influence cross-functional VPs.
• Globally minded balancing central and regional decision-making and creating space for regional autonomy.
• Strong relationship-builder able to lead and influence in a highly matrixed organization (Sales Business Development Marketing Product Partnerships CS) including driving alignment with peer enablement teams without direct authority.
• Exceptional coach committed to the professional development of team members and leaders.
• Strong point of view on GTM methodology and how CS Sales Business Development Marketing and Partnerships work together.
• Fluent with modern GTM/enablement technology (conversation intelligence content/knowledge platforms LMS) and a working point of view on where AI can responsibly improve productivity; experience piloting or scaling AI-enabled tools is a strong plus.
• Experience partnering with Revenue/GTM Operations to align enablement with systems process and data.
• Change-oriented data-driven and action-biased with a track record of making new behaviors stick rather than delivering one-time training.
• Values soft skills (relationship building stakeholder management leadership) as much as hard skills (enablement best practices quantitative acumen project management) with strong time management analytical and prioritization skills and the ability to perform well in a fast-paced environment.