Director Field AI Capabilities

Job Description

Director Field AI Capabilities

Reports to: Executive Director Intelligent Personal Engagement US and International Markets

Position Overview:

As a leader in the healthcare industry our company is committed to advancing premier digital data analytics and artificial intelligence capabilities that improve customer engagement and business outcomes. We are seeking a strategic and experienced Director Field AI Capabilities to define and deliver an integrated portfolio of AI-enabled capabilities for field-based employees across US and International Markets. Reporting to the Executive Director Intelligent Personal Engagement US and International Markets this leader will translate field and business needs into scalable reusable compliant and measurable AI products that enhance planning insight generation learning and personalized customer engagement. The role will partner across business technology data analytics commercial operations market teams and enabling functions to establish a clear roadmap accelerate adoption and build sustainable internal capability and intellectual propertyhelping to propel our mission of saving and improving lives.

Responsibilities:

• Own the Field AI Capabilities vision strategy and multi-year roadmap for US and International Markets aligning investments and priorities to enterprise commercial objectives and market needs.

• Serve as a strategic partner to field commercial and market leadership translating business challenges and user needs into a prioritized portfolio of high-value AI use cases and measurable outcomes.

• Lead end-to-end product management for field AI capabilities from discovery and experience design through development launch lifecycle management and value realization.

• Build a scalable global capability model that balances common platforms reusable components and standards with the regulatory operational language and customer-engagement needs of individual markets.

• Partner with Technology Data & Analytics Commercial Operations Sales Marketing Market Access Medical Privacy Legal and Compliance to deliver secure reliable and compliant AI solutions.

• Establish product data and responsible AI governance including decision rights human oversight model and content quality risk controls monitoring issue management and lifecycle standards.

• Drive adoption and sustained behavior change through user-centered design field co-creation communications training support and continuous feedback across markets.

• Define and track portfolio KPIs including adoption user satisfaction productivity quality cycle time customer-engagement impact business value cost and risk; communicate progress and decisions to senior stakeholders.

• Lead and develop a high-performing multidisciplinary team of employees contractors and strategic partners fostering accountability innovation inclusion and strong product-management practices.

• Monitor emerging AI field enablement and customer-engagement trends; evaluate and scale differentiated capabilities while maintaining disciplined investment architecture governance and vendor management.

Skills and Qualifications:

• Bachelors or masters degree in a relevant field such as computer science data science engineering business product management or a related discipline.

• 10 years of experience in digital data analytics AI product management commercial technology or commercial operations with demonstrated leadership supporting field-based organizations.

• Proven ability to set strategy and lead end-to-end delivery of an AI or digital product portfolio balancing user value speed quality scalability cost compliance and risk.

• Demonstrated experience designing developing launching or scaling AI-enabled products including generative AI copilots intelligent recommendations automation or decision-support capabilities.

• Strong understanding of responsible AI data governance privacy security model and content quality human oversight and monitoring in a regulated environment.

• Experience operating across US and International Markets and scaling global capabilities while accommodating local business regulatory language and customer-engagement requirements.

• Excellent executive communication influence and stakeholder-management skills with the ability to align senior leaders and multidisciplinary teams around clear priorities and decisions.

• Demonstrated people leadership and talent-development capability including effective management of employees contractors vendors budgets and strategic partnerships.

• Strong customer orientation and experience leading change management training field enablement and adoption measurement for enterprise capabilities.

• Knowledge of Agile and product operating models with the ability to convert complex business and technical concepts into clear roadmaps narratives recommendations and action.

Required Skills:

Business Decisions Business Decisions Business Models Competency Development Customer Centricity Customer Engagement Customer Management Enterprise Leadership Executive Leadership Executive Presence Field Services Machine Learning (ML) Measurement Analysis Operating Models Portfolio Programme and Project Support Product Delivery Product Management Program Management Risk Management Stakeholder Management Stakeholder Relationship Management Strategic Alignment Strategic Alliances Strategic Leadership Use Cases 1 more

Preferred Skills:

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Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:

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We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

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The salary range for this role is

$173200.00 - $272600.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/22/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.