Director, EXR Business Strategy & Organizational Effectiveness, Employee Experience and Relations

The Director of EXR Business Strategy is the strategic and operational architect for a 695-person global Employee Experience and Relations organization operating across 41 countries and 2593 sites. Reporting to the VP of EXR this role owns how the organization plans allocates resources measures success and communicates strategy translating the mission of Building Trust at Scale into executable outcomes including CHRO Business Reviews CEO Labor Updates and Board Materials. It combines enterprise strategy financial stewardship ($35.3M OpEx $40M vendor portfolio) talent development and executive influence functioning as the VPs strategic thought partner to drive cross-functional alignment across VP and SVP stakeholder ecosystems.

Key job responsibilities
I. EXR Business Operations & Financial Stewardship
the end-to-end Rhythm of Business (ROB) for EXR including 3YP SPS OP1 and OP2 setting the strategic cadence that aligns a 695-person organization to Amazons enterprise priorities
annual goal setting aligned to EXRs three strategic pillars: Value of Voice Empower Growth and Equip Leaders cascading objectives across 10 director-led teams
strategic oversight of $40M consultant/vendor portfolio including DOL reporting
financial governance frameworks that enable frugality without constraining strategic agility

II. Executive Deliverables & Strategic Communications
strategic narrative development for CHRO Business Review WWOps SVP Business Review CEO Labor Update Board Materials and GOPXT business reviews synthesizing ER data workforce intelligence and organizational performance into decision-ready documents
the bi-weekly EXR Exchange (VP final review) the primary strategic communication vehicle for 695 EXR professionals
communications strategies for organizational changes transitions and strategic initiatives
EXRs brand presence and messaging architecture across all teams

III. Talent & Organizational Capability
formal talent review processes (Q1 and Q3) driving calibration succession planning and development investment decisions
workforce planning aligned to gearing ratios and business growth trajectories
onboarding standards career progression frameworks and growth conversation mechanisms
and scale leadership capability through enterprise learning programs (ER 101/201 Amazon Ownership Experience GOLD integrations and more)
learning solutions for executive audiences (L10) with measurable outcomes and cascading timelines

IV. Cross-EXR Program Delivery & Technology Integration
enterprise PMO capacity for EXR LT initiatives ensuring cross-functional alignment dependency management and delivery
as the strategic conduit between EXR and technology teams (Aerial platform ER Risk Framework AI-powered tools) translating business requirements into technical roadmaps
BizOps leads across all 10 EXR director-led organizations
change management consultation at the organizational level for strategic initiatives and transitions


About the team
The vision of Amazons Employee Experience and Relations (EXR) team is to be a primary driving force behind Amazons efforts to become Earths Best Employer creating a thriving empowering and inclusive work environment where every Amazonian is valued respected and empowered to reach their full potential. EXR serves as trusted strategic partners to Amazon leaders leveraging our deep expertise in employee experience employee relations data-driven insights and innovative solutions to anticipate challenges drive transformative change and seamlessly align workforce strategies with business objectives.

12 years of progressive experience in Human Resources strategy business operations organizational development or enterprise program management
7 years managing multi-million-dollar budgets ($25M)
Experience leading cross-functional teams in a matrixed global organization at Director scale
Experience owning business planning cycles and driving goal setting across large distributed organizations


Experience in employee relations labor relations or workforce trust-building at enterprise scale
Track record of building and scaling organizational capabilities from zero (learning communications program management or similar functions)
Demonstrated ability to influence VP stakeholders develop executive-ready narratives and translate enterprise strategy into operational execution
Background in Learning & Development design for executive audiences (VP) with measurable outcome frameworks
Experience with AI/technology adoption change management and building AI-enabled organizational capabilities
Proven ability to operate in sustained ambiguity during organizational transformation building the plane while flying it
Experience managing complex vendor relationships ($10M) with strategic oversight and ROI accountability
Familiarity with predictive analytics ER risk frameworks workforce intelligence platforms or similar data-driven decision tools
Experience preparing Board-level materials and S-Team/C-level deliverables


LEADERSHIP CAPABILITIES
Professional traits that are not unique to this position but necessary for Amazon leaders:
Exhibits excellent judgment
Hires great people. Develops great people.
Has relentlessly high standards
Thinks strategically but stays on top of tactical execution
Expects and requires innovation of her/his team
Dive Deep into data and quickly assess trends and spot risks
Thinks big and has convictions
Results oriented
Has the innate ability to inspire passion in others
Cross-cultural agility


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 200700.00 - 271600.00 USD annually
USA GA Atlanta - 200700.00 - 271600.00 USD annually
USA TN Nashville - 200700.00 - 271600.00 USD annually
USA VA Arlington - 200700.00 - 271600.00 USD annually
USA WA Bellevue - 200700.00 - 271600.00 USD annually