Director Digital & AI Service Solutions

For more than 65 years weve turned big ideas into solutions that help protect homes strengthen businesses and build a more resilient efficient sustainable energy future.

Ready to Power a Smarter World with us

The Director Digital & AI Solutions is responsible for defining and executing the digital and AI-enabled solutions strategy across the corporate operations portfolio including Service Operational Excellence and Corporate Operations. This role leads the strategy roadmap governance and delivery of intelligent digital capabilities that improve operational performance service outcomes process standardization productivity scalability and enterprise decision-making. With a strong focus on COO-level priorities operational excellence global scalability customer and partner experience and value creation the Director drives transformation through AI-powered solutions automation advanced analytics connected product and operational data standardized workflows and integrated enterprise platforms. The role partners closely with IT Service Quality Operations Advanced Manufacturing Engineering Supply Chain Finance and business groups to ensure digital and AI capabilities support corporate operations strategy service transformation continuous improvement or productivity improvement with measurable business outcomes.

MAJOR RESPONSIBILITIES:

• Define and execute the digital and AI strategy roadmap governance model and investment priorities for the corporate operations portfolio including Service Operational Excellence and Corporate Operations.

• Lead the development and deployment of AI-powered solutions across operations functions including automation intelligent decision support predictive insights knowledge management workflow optimization connected-product insights service intelligence operational productivity and advanced analytics.

• Drive standardization and scalability of digital platforms data-enabled workflows process automation and AI-enabled operating models.

• Lead functional ownership and business alignment for digital capabilities supporting service operations operational excellence corporate operations technical support technical training and enterprise operations processes.

• Translate business needs into clear digital data analytics automation and AI requirements and partner with IT data security architecture and business teams to deliver secure scalable well-integrated solutions.

• Oversee digital platform integrations to ensure seamless data flow across service operations quality and enterprise systems.

• Ensure digital solutions enable intuitive efficient workflows that improve cycle time productivity decision quality quality outcomes service performance partner effectiveness and employee experience.

• Enable self-service automation and digital support capabilities to reduce friction improve user experience accelerate response time and lower operational costs. Establish analytics insights and performance reporting to drive accountability data-driven decision making continuous improvement adoption and measurable business outcomes.

• Partner cross-functionally to align priorities governance funding adoption and execution.

• Build lead coach and develop a high-performing team of managers and professionals focused on digital solutions AI enablement analytics automation platform execution and transformation priorities.

• Set clear objectives performance expectations delivery milestones adoption measures and development plans aligned to portfolio outcomes and enterprise value creation.

Minimum Job Requirements

Education

• Bachelors degree in Information Technology Business Engineering Data Science or related field or equivalent combination of education and experience

Work Experience:

• 10 years experience in digital transformation enterprise technology platforms analytics automation AI-enabled solutions operations technology service technology or related technology-enabled business transformation roles

• 5 years progressive leadership experience including experience leading managers professionals or cross-functional delivery teams

• Experience with enterprise platforms and systems such as CRM ERP SLM field service customer experience dealer operational supply chain quality or related digital business systems Experience translating business needs into technology roadmaps functional requirements platform capabilities and measurable operating outcomes

• Experience partnering across IT Service Quality Operations Operational Excellence Supply Chain Commercial Finance and business leadership teams to deliver enterprise-scale solutions

Knowledge / Skills / Abilities

• Strategic thinker with strong business and technical acumen and the ability to connect digital AI data automation service platforms operations technology and enterprise capabilities to portfolio outcomes.

• Strong attention to detail outstanding analytical skills and exceptional communication/interpersonal skills

• Data-driven decision maker with the ability to establish metrics insights and operating rhythms that drive accountability and continuous improvement Demonstrated ability to define roadmaps prioritize investments and deliver scalable digital and AI-enabled capabilities across complex functions and enterprise environments

• Strong cross-functional collaborator and influencer; able to align stakeholders across business technology and executive leadership teams

• Ability to drive results in a fast-paced and constantly changing environment; comfortable handling risk ambiguity and uncertainty

• Excellent decision-making skills with a customer partner employee and business outcome focus

• Global mindset; communicates effectively across a global organization Builds constructive and effective relationships across all levels of the organization Demonstrated experience leading leaders and influencing executive-level stakeholders

• Proven executive presence with exceptional written verbal and presentation skills

• Demonstrated success leading enterprise transformation and large-scale cross-functional initiatives

• Strong change leadership capability including adoption planning stakeholder communication governance and talent development

• Experience with SAP or equivalent ERP systems and related enterprise data integrations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.