Director, Customer Support
Job Location:
Redwood City, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
C3 AI (NYSE: AI) is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform an end-to-end platform for developing deploying and operating enterprise AI applications C3 AI applications a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally and C3 Generative AI a suite of domain-specific generative AI offerings for the more at: C3 AI
C3 AI is seeking a Director of Customer Support Engineering to lead our growing global support team in Redwood City this role youll shape how C3 AI delivers world-class support for enterprise AI products working alongside a team of product experts who set the standard for customer success.
Responsibilities
- Lead the growing global C3 AI Customer Support team.
- Refine customer support process requirements and best practices for supporting new C3 AI products.
- Measure success criteria and implement changes needed if expected targets are not met.
- Deliver regular product upgrades monitoring and diagnostics bug fixes and minor customer-specific product enhancements.
- Manage a daily cross-organizational leadership meeting devoted to driving resolution of any urgent issues that hinder customer success.
- Contribute to the evolution of the C3 AI Services organization with industry best practices and tools to support improving the customer support experience.
- Collaborate with Products Engineering and Services leaders to refine customer support processes based on key metrics.
- Recruit and retain exceptional talent to ensure the team achieves expected growth and customer satisfaction objectives.
Qualifications
- Bachelors degree required from a 4-year university with a focus on science technology engineering math or equivalent.
- Graduate degree preferred.
- At least 6 years of leadership in customer support at a company focused on enterprise applications Software as a Service (SaaS) or Platform as a Service (PaaS).
- Demonstrated success defining and implementing customer support best practices for enterprise SaaS or PaaS products.
- Experience writing logical detailed and complete product support requirements.
- Able to develop and effectively communicate a support strategy and roadmap.
- Self-starter with entrepreneurial drive and a demonstrated ability to achieve stretch goals in a fast-paced dynamic environment.
- Strong business acumen and quantitative and analytical problem-solving skills.
- Outstanding team player with the ability to coordinate people and activities across multiple functional areas.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits a competitive compensation package and generous equity plan.
California Base Pay Range
$180000 - $230000 USD
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics including disabled and veteran status.
Required Experience:
Director
About Company
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
