Director, C&P Partner Systems, Tools & Process

Role Summary

Lead the strategy and execution for Adobes channel partner systems tools and operational processes. This role owns the roadmap across Partner MDM partner onboarding CRM capabilities VIP Marketplace and partner lifecycle processes to improve partner experience strengthen governance and enable scalable partner-led growth.

The Director will partner across Partner Strategy Operations Product Engineering Finance Legal Compliance and Analytics to translate business needs into clear requirements prioritized roadmaps and measurable outcomes.

What Youll Own

Partner Systems & Process Roadmap

• Define and manage the roadmap for channel partner and reseller systems tools and operational processes.
• Prioritize capabilities based on business impact partner experience compliance risk and execution readiness.
• Translate business problems into clear requirements decision points delivery achievements and success measures.

Partner MDM & Data Governance

• Lead Partner MDM business requirements governance model and adoption across partner identity hierarchy status and lifecycle data.
• Establish a trusted partner data foundation across CRM VIP Marketplace reporting analytics and downstream operations.
• Reduce duplicate records manual reconciliation inconsistent partner mapping and unclear ownership of partner data quality.

Partner Onboarding & Lifecycle Management

• Simplify and scale partner onboarding marketplace onboarding status changes suspension termination and offboarding processes.
• Clarify ownership handoffs controls and operating rhythms across Legal Compliance Finance Partner Ops Product and Engineering.
• Identify automation opportunities to reduce manual effort exceptions cycle time and process friction.

CRM & VIP Marketplace Capabilities

• Own business requirements for partner-related CRM and VIP Marketplace capabilities including partner visibility partner-of-record hierarchy authorization status and transaction readiness.
• Partner with Product and Engineering to close system gaps improve controls and strengthen operational readiness for partner-led motions.
• Ensure new capabilities are measurable adopted and connected to reporting compliance incentives and partner operations workflows.

Audit Remediation & Operational Governance

• Lead remediation of partner-related process data and tools gaps identified through audits operational reviews and collaborator feedback.
• Establish governance forums benchmarks blocking issue paths and interim controls while longer-term system fixes are delivered.
• Create transparency on risks dependencies trade-offs and progress against committed outcomes.

Cross-Functional Execution

• Drive alignment across business operations product engineering compliance finance legal and analytics teams.
• Build practical operating models RACIs and communication routines that help teams make decisions and complete tasks faster.
• Influence senior collaborators without relying solely on formal authority.

Success Outcomes

• Clear partner systems roadmap with prioritized business capabilities and measurable impact.
• Improved partner data quality stronger lifecycle controls and reduced manual reconciliation.
• Simpler more scalable partner onboarding and status management processes.
• Reduced compliance audit and operational risk across partner workflows.
• Better partner experience and stronger operational readiness for partner-led growth.

Qualifications

• 12 years of experience in business systems partner/channel operations sales operations process transformation or technology programs.
• Strong understanding of partner/reseller ecosystems CRM platforms partner data onboarding and operational governance.
• Proven ability to lead cross-functional transformation from strategy through execution.
• Experience working with Product and Engineering teams to define requirements prioritize capabilities and land adoption.
• Strong executive communication collaborator management and change leadership skills.

Ideal Candidate

A practical transformation leader who connects business process data and technology to simplify partner operations and deliver measurable outcomes. The right candidate can operate in ambiguity align senior collaborators and drive execution across complex cross-functional programs.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.