Director, Commercial Operations

THE POSITION:  

In this key role you will serve as the business owner for EVERSANAs commercial incentive compensation program ensuring the accurate timely and compliant administration of the commission plan across the Commercial organization. You will lead the governance execution and continuous improvement of compensation processes and supporting technologies while partnering closely with Commercial Leadership Finance Human Resources Payroll and Information Technology to support business objectives and maintain confidence in the organizations compensation framework. This role includes ownership of EVERSANAs incentive compensation platform CaptivateIQ and responsibility for ensuring the integrity of the data processes and controls that support commission calculations and payouts. The successful candidate will play a critical role in the ongoing evolution of compensation administration driving process improvements system enhancements and scalable solutions as the business continues to grow.

This highly visible role interacts regularly with senior leaders across the organization. Excellent interpersonal and organizational skills are critical along with strong analytical capabilities exceptional attention to detail systems aptitude and the ability to manage complex processes under tight addition to commission administration responsibilities the role will support broader Commercial Operations initiatives through data stewardship reporting forecasting and continuous improvement activities. You will also support Commercial Operations leadership in establishing strategy governance and operational excellence across the function requiring the ability to translate business objectives into sustainable processes controls and reporting frameworks.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Lead the administration of EVERSANAs Commercial Commission Plan ensuring calculations reviews approvals and payments are completed accurately and within established timelines.
• Own and administer EVERSANAs incentive compensation platform CaptivateIQ including maintenance testing system enhancements and optimization of commission calculations and processes.
• Partner with Commercial Leadership Finance Human Resources Payroll and Information Technology to coordinate commission administration and support effective compensation governance.
• Act as the primary point of contact for commission-related inquiries researching account and opportunity history resolving discrepancies and managing escalations through to resolution.
• Validate the completeness and accuracy of data used in commission calculations including Salesforce opportunity records financial data and related commercial information.
• Develop and maintain dashboards metrics and management reporting to support commission administration forecasting and Commercial Operations decisions.
• Maintain clear process documentation operational controls approval records and other materials required to support transparency and audit readiness.
• Analyze compensation sales revenue and performance data to identify trends risks and opportunities.
• Improve the efficiency and scalability of commission administration through process redesign automation and technology enhancements.
• Manage relationships with external vendors and technology partners supporting incentive compensation and related Commercial Operations systems.
• Advise senior leadership on compensation operations emerging risks system requirements and the future development of the function.
• Manage the performance and development of direct and indirect reports if applicable.
• Demonstrate a commitment to diversity equity and inclusion through continuous development modelling inclusive behaviors and proactively managing bias.
• Perform all other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position please contact Human Resources. 

PEOPLE LEADER: 

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities:  

• Interview select and supervise the activities of the department staff; communicate interpret and discuss company policies and procedures with the team.
• Determine job objectives work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB: 

• Travel National travel 3-5 times per year
• Hours 40 hours per week 5 days of the working week

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. 

An individual in this position must be able to successfully perform the expectations listed above.  

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES: 

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.  

• Demonstrable ability to understand complex concepts and apply them to business processes systems and operational challenges. Self-starter as demonstrated by actively seeking solutions and independently acquiring knowledge where required.
• Bachelors degree in business finance economics data analytics information systems or a related field; equivalent professional experience will also be considered.
• Demonstrated experience in commission administration incentive compensation sales compensation commercial operations revenue operations finance operations or a related function.
• Strong understanding of sales revenue and financial processes including the relationship between commercial activity revenue recognition and incentive compensation.
• Proven ability to proactively identify investigate and resolve complex operational and data-related issues.
• Able to effectively manage sensitive high-visibility and occasionally complex stakeholder situations requiring diplomacy professionalism and sound judgement.
• Able to understand broader organizational impacts and identify opportunities to improve business processes controls and operational efficiency.
• Must be highly organized with exceptional attention to detail strong time management skills and the ability to manage multiple priorities and deadlines simultaneously.
• Demonstrated ability to interpret reconcile and validate data from multiple systems and translate findings into clear business insights.
• Experience working with Salesforce or similar CRM platforms including reporting data quality management and process governance.
• Advanced Microsoft Excel skills and strong overall system aptitude.
• Excellent communication and interpersonal skills maintaining professional and respectful communication with stakeholders at all levels of the organization.
• Demonstrated experience developing reports dashboards metrics or business insights to support operational decision-making.
   

PREFERRED QUALIFICATIONS: 

• Experience administering an incentive compensation platform such as CaptivateIQ Xactly Varicent Spiff QuotaPath or a comparable solution.
• Experience supporting commission plans within a commercial sales revenue operations or finance environment.
• Knowledge of compensation plan design commission structures and incentive compensation governance.
• Experience within pharmaceutical life sciences healthcare consulting CRO or B2B commercialization services environments.
• Previous experience leading people or developing a commission administration or compensation operations function.
   

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: 

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. 

Office: While performing the essential functions of this job the employee is frequently required to reach grasp stand and/or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.  

Additional Information :

OUR CULTURAL BELIEFS

Patient Minded I act with the patients best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters I speak up to create transparent thoughtful and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations visit  information about EVERSANAs benefits package can be found at  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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Remote Work :

Yes

Employment Type :

Full-time