Director, Commercial Operations Process and Orchestration

At RayzeBio every day is an opportunity to ignite meaningful change. As a wholly-owned subsidiary of Bristol Myers Squibb RayzeBio blends the nimble pioneering spirit of an emergent biotech with the global expertise and resources of a leading innovator in oncology. Our mission is to develop transformative radiopharmaceutical therapies that offer new hope for patients living with cancer. Here youll join a multidisciplinary team where your ideas are valued your expertise is amplified and collaboration is at the heart of everything we do. From day one expect to make an immediate impacton our science on our teams and most importantly on patients. Learn more about RayzeBio: Commercial Operations Process & Orchestration

The Director Commercial Operations Process & Orchestration will lead the business processes and operating workflows needed to support RayzeBios RPT launch and commercialization. This role will focus on how work gets done across treatment site onboarding patient services hub ordering scheduling distribution visibility issue resolution and customer experience.

This is a business operations role not an IT role. The Director will define business needs process flows requirements priorities and measures of success. They will partner closely with IT vendors and cross-functional teams to ensure systems and workflows support the business are easy to use and are ready for launch.

The role will serve as the Commercial Operations business owner for key workflows and enabling platforms with accountability for business readiness user adoption process performance and business acceptance before major releases.

Key Responsibilities

• Lead the design and improvement of commercial operations workflows across the RPT value chain.

• Define how key processes should work including site onboarding patient services hub ordering scheduling distribution visibility issue management and customer support.

• Translate business needs into clear process flows requirements priorities and acceptance criteria for IT and vendor partners.

• Represent Commercial Operations in system and process governance discussions.

• Partner with IT and vendors to ensure tools and platforms support business needs and are fit for purpose.

• Prioritize business requirements enhancements and process improvements based on launch needs customer impact operational risk and business value.

• Ensure new workflows tools and system changes are tested adopted and accepted by the business before release.

• Work cross-functionally with Commercial Medical Supply Chain Manufacturing Market Access Patient Services IT and external partners to support launch readiness.

• Identify process gaps handoff issues customer pain points and operational risks; drive resolution through clear ownership and escalation.

• Support treatment site readiness by ensuring onboarding workflows tools data and cross-functional handoffs are clear and scalable.

• Partner with supply chain manufacturing and distribution teams to improve visibility across ordering fulfillment routing delivery and issue resolution.

• Drive user adoption through training communication feedback loops and continuous improvement.

• Track key process and performance metrics including cycle times reliability adoption customer experience issue resolution and data quality.

• Leverages AI to drive program portfolio or functional performance through prioritization and scaled adoption

Core Capabilities

• Business process ownership

• Commercial operations launch readiness

• Cross-functional execution

• Requirements definition and prioritization

• Customer experience improvement

• Process mapping and workflow design

• Operational visibility and issue resolution

• Vendor and IT partnership

• Change management and user adoption

• Matrix leadership

• Data-informed decision-making

• Comfort operating in ambiguity

Basic Qualifications

• BA/BS required; MBA or advanced degree preferred.

• 10 years of experience in biopharma with experience in commercial operations launch readiness business process design customer operations supply chain operations patient services or cross-functional operations.

• Oncology launch experience required; experience with complex or advanced modalities such as RPT cell therapy gene therapy or specialty products preferred.

• Strong experience leading cross-functional business processes across commercial medical supply chain manufacturing IT and external partners.

• Experience working with operational systems customer portals ordering or scheduling tools dashboards or data-enabled workflows in partnership with IT.

• Ability to translate business needs into process flows requirements priorities user stories and success metrics.

• Strong execution mindset with the ability to create structure manage ambiguity identify risks and drive decisions.

• Demonstrated ability to influence without authority and work effectively in a matrixed organization.

• Strong customer and patient orientation with a focus on simple reliable and scalable operations.

• Excellent communication facilitation and presentation skills.

Pay Range: Seattle

$191190.00 - 231 678.00

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. Final individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical pharmacy dental and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account BMS Living Life Better and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan short- and long-term disability life insurance accident insurance supplemental health insurance business travel protection personal liability protection identity theft benefit legal support and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited with manager approval 11 paid national holidays (not applicable to employees in Phoenix AZ Puerto Rico or Rayzebio employees)

• Phoenix AZ Puerto Rico and Rayzebio Exempt Non-Exempt Hourly Employees: 160 hours annual paid vacation for new hires with manager approval 11 national holidays and 3 optional holidays

Based on eligibility* additional time off for employees may include unlimited paid sick time up to 2 paid volunteer days per year summer hours flexibility leaves of absence for medical personal parental caregiver bereavement and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours depending on the nature of their work and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors leased workers and other service providers are not eligible to participate in the program.

RayzeBio and Bristol Myers Squibb

RayzeBio was acquired by Bristol Myers Squibb (BMS) in 2024 and is a wholly-owned subsidiary of BMS; however RayzeBio will continue to operate as a standalone organization.

Supporting People with Disabilities

BMS and RayzeBio are dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application or in any part of the recruitment process direct your inquiries to. Visit access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS and RayzeBio will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: Protection

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