Director, Commercial Learning & Development

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000 colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence striving to continuously enrich our Maisons heritage by pushing the boundaries of creativity.

The Director of Commercial Learning and Development is a pivotal leadership role within Cartier North Americas Learning & Development and Transformation team (LDT). Reporting directly to the VP LDT this role is responsible for defining (with guidance from VP) leading and executing the strategic vision for the Commercial Learning and Development pillar in a deep partnership and collaboration with the Commercial Regional VPs. This pillar is dedicated to elevating the capabilities and performance of Cartiers entire commercial population across North America including boutiques the call center (CRC) and retail partners. The Director will lead a team fostering their growth and ensuring the delivery of impactful learning solutions that drive commercial excellence and enhance the client experience. This leader will possess a strong commercial business acumen be highly adept at leveraging data for strategic decision-making and measurement and will spend significant time in the field to ensure personal dee

Key Responsibilities:

1. Strategic Leadership & Vision:

Define develop and execute the overarching strategic vision and roadmap for Commercial Learning and Development across Cartier North America aligning with global L&D strategies and commercial objectives.

Translate complex business challenges and opportunities into innovative and measurable learning and development strategies that drive tangible commercial outcomes.

Act as a key strategic team member partnering with the members of the other three L&D team pillars (Instructional Design Core Programing Operations) to proactively identify gaps propose solutions and contribute to the overall strategic direction of the department in alignment with the AVPs vision.

2. Data Savvy & Measurement Strategy:

Leverage advanced analytical skills to interpret complex commercial reporting and data translating insights into actionable strategies for learning and development.

Proactively identify performance gaps and emerging trends through data analysis informing strategic decisions on areas of focus for the Commercial L&D pillar.

Design implement and continuously refine a comprehensive measurement strategy to evaluate the effectiveness and return on investment (ROI) of all learning initiatives.

3. Team Leadership & Development:

Lead mentor and inspire a high-performing team of Commercial Learning and Development professionals located across North America.

Foster a culture of continuous learning coaching and development within the team ensuring individual and collective growth.

Oversee the performance management goal setting and career development of direct reports empowering them to achieve excellence and contribute to the pillars strategic objectives.

Delegate effectively providing clear direction and support to enable the team to execute on strategic priorities.

4. Commercial Learning:

Ensure field team directly contribute to elevating selling skills client experience product knowledge and leadership capabilities within a luxury commercial environment.

Reinforce behaviors and skillsets defined in Cartier curriculum.

Leverage deep commercial business knowledge and insights from the field as a resource to the Instructional Design team to ensure learning solutions are relevant practical and impactful.

Drive the adoption and use of Cartiers Learner Experience Platform and other learning technologies to enhance the learning journey for the commercial population.

Lead a unified strategy across the boutique and call center population ensuring alignment with overall business objectives and client engagement strategies.

Ensure the strategic development of the CRC is a focus delivering innovative solutions that meet evolving client needs and unique setting of the team.

5. Stakeholder Engagement & Partnership:

Cultivate and maintain strong collaborative relationships with key senior stakeholders including Regional VPs Boutique Directors Human Resources Business Partners and other commercial leaders across North America.

Serve as a Commercial Learning and Development liaison proactively engaging with business partners to understand their needs align on priorities and co-create solutions.

Partner with cross-functional teams to ensure seamless integration of learning initiatives with broader business strategies and handoff for reinforcement after in class is completed.

Present strategic insights performance analyses and recommendations to senior leadership influencing decision-making and securing buy-in for Commercial L&D initiatives.

Establish strong partnerships with operational learning team to understand their training requirements and integrate operational best practices into visit check ins with team.

6. Field Presence & Commercial Acumen:

Dedicate approximately 70% of time to field activities including spending time with direct reports visiting boutiques (both with and without field teams) and engaging with regional leadership.

While in field focusing on the development of Boutique Leadership as well as client facing population.

Act as a visible commercial leader gaining firsthand understanding of the commercial selling environment client interactions and operational realities.

Utilize field insights to identify emerging trends performance gaps and opportunities translating them into actionable learning strategies and recommendations for the AVP.

Position Qualifications:

Minimum of 10 years of progressive experience in Learning & Development with at least 5 years in a leadership role overseeing a team preferably within a commercial or retail environment or 8 years as a commercial leader in a retail environment with strong experience in people development.

Proven experience leading and developing a geographically dispersed team.

Demonstrated depth of knowledge in a commercial selling environment luxury retail a plus with experience as a commercial leader highly preferred.

Exceptional commercial business acumen with a deep understanding of sales drivers client experience and market dynamics.

Highly analytical and data-savvy with a proven ability to read interpret and make strategic meaning of complex reporting and data to identify gaps inform decisions and measure impact.

Strong expertise in developing and implementing comprehensive measurement strategies for learning and development initiatives.

Strong experience with leveraging data and partnership with Data Analytics team.

Strong leadership presence with the ability to inspire influence and motivate individuals and teams at all levels.

Excellent critical thinking skills with a proactive approach to identifying challenges and developing innovative results-focused solutions.

Superior interpersonal communication and presentation skills with the ability to articulate complex ideas clearly and persuasively to diverse audiences including senior executives.

Proven ability to build and maintain strong trust-based relationships with internal and external stakeholders.

Highly collaborative with a track record of successfully partnering with cross-functional teams to achieve shared objectives.

Bachelors degree in a related field (e.g. Business Human Resources Education Organizational Development); Masters degree preferred.

Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) as well as design tools like Canva and comfort with utilizing AI experience with Learning Management Systems (LMS)

Ability to accommodate travel (approximately 70%) across North America including field visits to boutiques and regional offices.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

At Richemont We Craft the Future!

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