Director, Command Center

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Auroras mission is to deliver the benefits of self-driving technology safely quickly and broadly.

The Aurora Driverwill create a new era in mobility and logistics one that will bring a safer more efficient and more accessible future to everyone.

At Aurora you will tackle massively complex problems alongside other passionate intelligent individuals growing as an expert while expanding your knowledge. For the latest news from Aurora visit follow us onLinkedIn.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer get crucial goods where they need to go and make mobility more efficient and accessible for all.

Aurora is seeking a strategic and operationally grounded Director Command Center Operations to lead and scale Command Center operations supporting Autonomous Vehicle Operations. This role is responsible for defining operational direction strengthening organizational capability and ensuring Command Center operations can safely and effectively support Auroras growing commercial network in a safety-critical environment.

The Director will oversee real-time operations including fleet monitoring dispatch coordination incident management and remote assistance supporting Auroras autonomous fleet. Operating at the intersection of human-in-the-loop autonomy logistics and real-time operations this role will drive scalable operating models cross-functional alignment and continuous improvement initiatives that support safe on-road operations customer experience fleet optimization and commercial performance.

This role partners closely with Product Safety Engineering and Business leaders to align operational capabilities with Auroras evolving technology roadmap and long-term operational goals.

In this role you will

• Lead and scale Command Center operations across multiple teams and operational functions supporting Autonomous Vehicle Operations.
• Define operational direction priorities and performance expectations aligned with Auroras commercial and operational objectives.
• Oversee real-time monitoring dispatch coordination remote assistance and incident response operations supporting Auroras autonomous fleet.
• Shape scalable operating models governance mechanisms and escalation frameworks to support safe and efficient operations at scale.
• Oversee operational readiness staffing strategy and organizational planning to support current operations and future growth.
• Drive cross-functional alignment across Product Safety Engineering and Operations to ensure Command Center capabilities evolve alongside Auroras technology and service needs.
• Serve as the operational voice for Command Center operations in cross-functional discussions related to autonomy behavior safety oversight and service recovery.
• Establish and monitor operational metrics performance trends and leading indicators to inform decision-making and continuous improvement efforts.
• Serve as the senior operational escalation point for complex incidents operational disruptions and cross-functional decision-making.
• Lead organizational development efforts across Command Center teams including leadership capability succession planning and team effectiveness.
• Sponsor and oversee large-scale operational improvement initiatives ensuring sustainable adoption and measurable outcomes.
• Represent Command Center Operations in leadership forums influencing operational priorities tradeoffs and long-term planning discussions.
• Champion a culture of safety accountability operational excellence and cross-functional collaboration.

Required Qualifications

• 10 years of experience in operations logistics transportation technology operations or other high-tempo safety-critical environments.
• 6 years of leadership experience including leading managers and multi-level operational organizations.
• Experience in risk management in a fast paced operational environment such as military operations logistics management NOCs and or mission-critical operational command centers.
• Demonstrated experience rapidly scaling organizations systems or programs in complex and dynamic environments.
• Experience operationalizing new technologies within logistics transportation or safety-critical operational environments.
• Proven ability to translate strategic priorities into scalable operational execution and organizational outcomes.
• Strong business acumen including experience with operational planning staffing strategy and performance management.
• Exceptional judgment and decision-making skills in time-sensitive or high-pressure operational environments.
• Proven ability to influence and align cross-functional leaders including executive stakeholders.
• Strong communication and stakeholder management skills with the ability to synthesize operational insights into clear recommendations and tradeoffs.
• Experience leading incident response operational escalation and risk-based decision-making in safety-critical environments.
• Ability to support executive-level operational coverage and decision support for a 24/7 operational environment as needed.

Desirable Qualifications

• Experience in autonomous vehicle operations aviation logistics transportation military or other safety-critical operational environments.
• Bachelors degree in Business Operations Engineering or a related field or equivalent practical experience.
• Experience leading multi-region or large-scale operational organizations.
• Demonstrated success leading organizational transformation operational scaling or cross-functional change initiatives.
• Deep understanding of operational readiness incident management and continuous improvement methodologies (e.g. Lean Kaizen Six Sigma).
• Experience developing senior operational leaders and building long-term leadership succession pipelines.

The base salary range for this position is $189000 - $246000. Auroras pay ranges are determined by role level and location. Within the range the successful candidates starting base pay will be determined based on factors including job-related skills experience qualifications relevant education or training and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus equity compensation and benefits.