Director, Clover Engineering – Merchant Onboarding & Growth

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the Role

Clover is looking for an engineering leader to own the technology behind how merchants discover onboard activate and grow with Clover. You will lead globally distributed teams including offshore engineering teams that turn and the onboarding platform into a unified self-service growth engine. The goal is journeys that cut merchant friction shorten time to first transaction and are measurable end to end. You will bring a product-led growth mindset and an AI-first approach to how software is built and delivered.

What Youll Do

• Lead and grow global engineering teams. Hire coach and develop engineering managers and senior engineers across onshore and offshore locations. Build a high-trust high-accountability culture with clear ownership and shared standards.
• Run an effective offshore operating model. Define team structure ownership boundaries handoffs on-call coverage and follow-the-sun practices. Keep quality velocity and engagement consistent across sites.
• Partner across locations and time zones. Work with Product Design Marketing Sales Risk/Underwriting and Operations stakeholders in multiple regions. Set clear communication rhythms decision-making norms and documentation practices that work across time zones.
• Drive AI across the SDLC. Introduce and scale AI-assisted development across the lifecycle: requirements and design coding code review testing security scanning release and incident response. Measure impact on productivity quality and cycle time and set responsible-use guardrails for security privacy and IP.
• Introduce agentic automation. Identify and build agent-based workflows that automate engineering work such as test generation code migration and refactoring pull request triage release notes defect triage and operational runbooks. Define human-in-the-loop controls observability and governance for these agents.
• Drive product-led growth. Build the PLG foundations: event tracking standards experimentation and A/B testing personalization in-app and contextual messaging and a customer data layer. Tie them to activation adoption and attach rates.
• Own the onboarding experience. Simplify the path from lead and application through underwriting decision provisioning activation and first transaction. Reduce drop-offs decline rates and manual intervention.
• Unify merchant journeys. Align merchant archetypes journeys and funnels across self-service sales-assisted bank ISO and partner channels.
• Modernize the digital platform. Evolve from a brochure site into a scalable globally consistent platform. This includes a modular headless CMS architecture a reusable component and design system and strong SEO/AEO foundations.
• Make growth measurable. Establish shared KPIs and end-to-end attribution from discovery through onboarding activation and lifetime value.
• Rationalize the stack. Reduce tool overlap unclear ownership and handoff friction across experience orchestration and services layers.
• Run engineering excellence. Own reliability security performance release quality and delivery predictability for merchant-facing systems.

Experience youll need to have

• 12 years in software engineering including 5 years leading engineering managers or multi-team organizations.
• Proven experience leading offshore or globally distributed engineering teams including vendor or captive-center models with strong delivery outcomes.
• Demonstrated ability to work effectively with stakeholders across multiple locations and time zones with strong asynchronous communication and alignment skills.
• Strong hands-on experience leveraging AI in the SDLC (for example AI coding assistants AI-driven testing and AI-enabled code review) with measurable gains in productivity and quality.
• Experience introducing agentic approaches to automation: designing piloting and scaling agent-based workflows with appropriate governance security and human oversight.
• Proven experience building or scaling product-led growth capabilities: experimentation platforms funnel instrumentation lifecycle messaging self-serve acquisition and activation.
• Deep experience with merchant or customer onboarding in fintech payments SaaS or marketplaces. This includes application flows KYC/KYB risk and underwriting integrations and provisioning workflows.
• A strong merchant or customer experience orientation with a track record of improving conversion time-to-value and satisfaction using data.
• Strong technical depth in modern web and API architectures microservices cloud platforms and headless CMS or composable architectures.
• Ability to simplify complex fragmented ecosystems and drive clear ownership across teams.
• Excellent communication with the ability to influence executives and partner with Product Marketing and Sales leaders.

Experience that would be great to have

• Experience in payments POS or SMB SaaS.
• Familiarity with customer data platforms personalization or recommendation engines and SEO/AEO/GEO.
• Experience with global multi-region digital experiences and design systems.
• Experience building AI-assisted experiences for merchant guidance and onboarding.
• Experience establishing AI governance and responsible-use practices for engineering teams.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training development and internal mobility opportunities
• Medical dental vision life and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

LI-SH2

Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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