Director, Client Success

What makes this role important at Ipsos

Ipsos is seeking a drivenDirector Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom Panel team.

What you can expect to be doing:

• Leading client communications around all project and status updates including timelines for launch recruitment updates completes etc

• Owning development of all client facing documentation and updating of SOPs

• Manage project financials from end-to-end including generating order forms tracking budget allocations updating internal quoting systems and the invoicing.
• Oversee recruitment strategy liaising with external vendors to source quotes for specialized/niche audiences and scaling recurring participant needs.
• Lead cross-functional operational alignment constructing agendas and driving weekly status meetings across client teams internal operations and specialized technical/dashboard partners.
• Maintain operational integrity by managing project decision logs updating canonical documentation and refining standard operating procedures (SOPs) for evolving client workflows.

• Responsible for finding and recommending operational solutions and/or cost-saving opportunities to address specific client objectives

• Have strong written and oral communication skills able to effectively articulate project details issues and resolutions with clients and internal stakeholders at all levels in the organization

• Showcase proactive tendencies continuously looking for ways to add and create value

• Display critical thinking and analytic skills

• Possess high attention to detail thrive in a fast-paced environment and be inquisitive

This might be the job for you if you have:

• 6 years of marketing research operations experience with a focus on project management and Client Success.

• Proven ability to pinpoint issues (ex: quality control timeline slippage scope) and manage workload with conflicting priorities

• Process management and improvement experience

• Proven expertise with standard research deliverable outputs (ex: data tables toplines report decks cross-tabulation tools)

• Proven expertise with standard research inputs (ex: questionnaire design coding specs & tab plans sample plan & quotas)

If youdontmeet 100% of the requirements we encourage all who feel they might be afitfor the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates foravailable positionsthroughout our organization not just the oneyoureapplying to!

In accordance withNY/CO/CA/WA law the estimated base salary range for this roleis $100000 to $115000. Your final base salary will bedeterminedbased on several non-discriminatory factors which may include but are not limited to location work experience skills knowledgeeducationand/or certifications.

Whatsin it for you:

At Ipsosyoullexperience opportunities for Career Development an exceptional benefits package (including generous PTO healthcare plans wellness benefits) a flexible workplace policy and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos howweremaking an impact around the world and more about our benefits and employee programs please visit:

Why Work at Ipsos US

Inclusive Workplace Commitment

Ipsos recognizes the necessity of building an inclusive culture that values each employees individuality and diverse perspectives. For more than 40 years our mission has been to generate and analyze data about society markets brands and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos diverse employees who compile and analyze this datathey are the essence of who we are and what we do.

We are committed toprovidingequal opportunity to all employees creating an environment that promotes inclusion and enabling employees from allwalks of lifeto flourish. Ipsos encourages our employees to act in a respectful and responsible manner in line withcodeof best practices concerning diversity and inclusion human rights equality and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status or any other protected class and will not be discriminated againston the basis ofdisability.

#LI-AE1

#LI- Onsite