Director, Client Services Medical & Scientific Communications

(Agency Equivalent: SVP Client Services)

Job Overview

IQVIA is seeking a Director of Client Services to lead strategic client relationships oversee delivery excellence across assigned accounts and drive growth retention and operational performance within a healthcare communications environment for our Simpson Healthcare team. This leader will be accountable for strengthening client partnerships ensuring high-quality delivery across complex projects and developing high-performing teams that consistently meet or exceed client expectations.

The Director will serve as a senior client partner and internal team leader balancing relationship management project oversight commercial growth and people leadership. The role requires a proven ability to manage senior stakeholders guide cross-functional teams identify opportunities for expanded client support and ensure work is delivered on time on budget on strategy and in alignment with relevant policies and guidelines.

Key Responsibilities

Client Leadership and Relationship Management

• Build and maintain trusted professional relationships with client stakeholders by understanding their roles communication preferences business priorities and desired outcomes.
• Serve as a strategic partner to clients helping them achieve brand project and business objectives through proactive guidance and strong account stewardship.
• Ensure the organization is represented professionally and consistently across client interactions communications meetings and deliverables.
• Identify opportunities to provide additional services that support client priorities and strengthen long-term relationships.
• Attend and support key client engagements including status meetings brand planning sessions workshops advisory boards speaker trainings and congress-related activities.
• Conduct regular account check-ins with clients to assess relationship health identify risks and determine opportunities for improvement.

Project and Delivery Oversight

• Oversee delivery of all projects for assigned clients ensuring work is completed on time on budget error-free on strategy and within applicable policies and guidelines.
• Monitor project progress budget alignment timelines quality standards and scope changes across assigned accounts.
• Ensure internal teams and third-party vendors are aligned on expectations timelines deliverables quality and budget requirements.
• Partner with project leads and finance stakeholders to support accurate phasing invoicing forecasting and financial reporting for assigned clients.
• Maintain working knowledge of assigned products disease areas brand strategy company goals and client business priorities.
• Collaborate with client services teams to prepare and deliver client pitches presentations and metrics with a focus on quality accuracy and timeliness.

Team Leadership and Talent Development

• Lead coach and develop client services team members fostering accountability collaboration continuous learning and high-quality execution.
• Supervise and train staff members creating opportunities for expanded responsibilities skill development and professional growth.
• Provide regular feedback conduct one-on-one meetings support performance management activities and contribute to a positive team environment.
• Assign projects based on team member experience growth goals capacity and business needs.
• Partner cross-functionally with internal teams to support project delivery resolve changes in scope or priority and improve overall team effectiveness.
• Identify opportunities to improve systems tools processes and resource planning to support client and business objectives.

Organic Growth and Commercial Leadership

• Own revenue growth and retention for assigned accounts by driving renewals expansion opportunities and strong client partnerships.
• Guide client services teams on operational process strategic approach and innovative solutions that align with client and business objectives.
• Serve as a senior reviewer in the final statement of work approval process.
• Provide senior-level oversight of pipeline tracking phasing and financial forecast reporting to ensure accuracy and alignment.
• Support management of master services agreements ensuring agreements are current compliant and aligned with client relationships and business strategy.

Qualifications

• Bachelors degree required preferably in Marketing Business Science or a related field.
• 14 years of experience in medical communications healthcare marketing scientific agency or a related client services environment.
• Demonstrated success managing senior client relationships and leading complex multi-stakeholder accounts.
• Exceptional people management mentoring and team leadership experience.
• Strong written and verbal communication skills with the ability to influence and engage a wide range of audiences.
• Strong attention to detail organization time management and ability to manage multiple priorities.
• Ability to leverage internal and external relationships to support project client and business success.
• Proficiency with Microsoft Office including Excel PowerPoint Outlook and Word; experience with project management systems is preferred.
• Experience using web-conferencing tools such as Zoom Microsoft Teams and WebEx.
• Collaborative proactive and curious leader with a strong drive for continuous improvement learning and innovation.
• Ability to travel to meet with stakeholders as needed up to 25%.

Preferred Attributes

• Strategic client counselor with strong commercial instincts and the ability to identify organic growth opportunities.
• Confident executive presence with the ability to navigate senior stakeholder relationships.
• Strong operational discipline with the ability to balance client service financial management team development and delivery excellence.
• Comfortable working in a fast-paced matrixed environment with multiple competing priorities.
• Passion for healthcare communications client partnership and developing high-performing teams.

Please Note: You must reside within the country where this position is posted to be eligible for this remote opportunity.