Director, Client Services Employee Health & Benefits

Marsh McLennan Agency

Marsh McLennan Agency

Director Client Services - Employee Health & Benefits

Award-winning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Director Client Services with our Employee Health & Benefits team at MMA.

Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh (NYSE: MRSH).

A day in the life.

As our Director Client Services on the Employee Health & Benefits team youll lead and elevate a team of client-facing EH&B professionals by setting clear expectations reinforcing best practices and creating an environment where people feel engaged supported and close partnership with the Division Manager and Regional Client Service Leader youll provide strategic direction for how the market delivers service strengthening team culture driving retention and growth standards and ensuring client needs are met consistently. Youll also serve as a key connector to regional partners aligning local execution with national and regional tools initiatives and evolving process expectations.

In the course of your work youll review performance and operational data to ensure caseloads are balanced resources are deployed effectively and key metrics demonstrate progress. Youll oversee the annual review process and ensure meaningful coaching plans are in place to support development while also identifying high-potential talent and building a leadership pipeline for the market. Youll collaborate with Operations and Learning & Development to identify learning gaps and implement training plans and youll facilitate hiring for service roles to ensure the team has the right capability and capacity.

Youll also act as a steward of workflow quality compliance and platform adoptionpartnering with regional service leaders to establish standards and procedures implementing region-wide practices for consistency and monitoring adherence. This includes the optimal use of regional and national resources for the purpose of enhancing the colleague and client experience ensuring end users are trained effectively. Youll coordinate with agency Employee Benefit leaders and your team to improve workflows ultimately strengthening the client experience increasing efficiency and ensuring corporate initiatives and compliance expectations are embedded into how the client service organization operates day to day.

Our future colleague.

Wed love to meet you if your professional track record includes these skills:

• Bachelors Degree Preferred or industry equivalent experience.
• 10 years of industry experience with experience in project management and knowledge of associated systems. Knowledge of the agency benefits procedures and the agency management system.
• Strong presentation and interpersonal skills required.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus but not required to apply:

• Life & Health License preferred or ability to obtain within 90 days
• Zoom Docusign M365experience is also preferred.

• Effective communication teamwork intellectual curiosity and problem-solving skills required. Strong presentation and interpersonal skills required.

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources professional and personal development opportunities and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work minimum 3 days in our Richmond VA office
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting .

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The applicable base salary range for this role is $92400 to $172100.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.