Director, Client Management (Director, Client Relationship) REMOTE

About Net Healthââ

Belong. Thrive. Make a Difference.ââ

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.âââ

A high-growthâand profitable company we help caregivers harness data for human health.âWeâalsoâhonor and respect the needs of our Net Health family and staffâwhich is why weâoffer aâwork-from-anywhere environment and unlimited PTO.âOurâwelcomingâand collaborativeâcultureâpaired with progressive benefits makesâNet Healthâthe ultimate career home!â

As a leading-edgeâSaaSâcompany in healthcare we deliver solutions that help patients get better faster and liveâmore fulfilling lives. Our software and predictive analytics coverâtheâcontinuum of care fromâhospital-to-home across various medical specialties. Come join us andâstart the next chapter of your exciting careerâwhile helping othersâtoâlive better lives.ââ

World-Class Benefits That Reflect Our World-ClassâCulture.â

Click Here to Learn More!:â

#WorkFromAnywhereâ#UnlimitedPTOâ#ComprehensiveBenefitsPackageâ#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellnessâ#DiversityAndInclusionâ#AVoiceâ#NewHireSupportâ#CareerDevelopment #EducationalAssistance #EmployeeReferralBonusâ#ProgressiveParentalLeaveââââ

JOB OVERVIEW

Lead a team who serve as the primary post-sale contact with clients to drive client retention and satisfaction with the organizations products and/or services. Collaborate closely with sales operations and product teams to address client needs and support strategic business growth. Guide the client relationship team to deliver exceptional service deepen client engagement and identify opportunities to expand relationships. Analyze client data and competitor activity to ensure continued value and client satisfaction.

RESPONSIBILITIES AND DUTIES

• Manage daily operations and performance of the client relationship team to ensure timely and effective client support
• Implement and maintain consistent tools processes and documentation to enhance the client experience using best practices such as customer playbooks value propositions and account plans
• Partner with internal teams to support issue resolution and promote a customer-first culture
• Track analyze and report on client service metrics and team performance
• Cultivate strong relationships with assigned customers to drive engagement satisfaction and retention
• Gain knowledge of company offerings and the specific HIT needs and workflows of assigned clients
• Lead regular status and planning meetings with key accounts to ensure progress toward objectives
• Understand and document client pain points and collaborate internally to identify and deliver solutions
• Maintain a structured issue log for each account and coordinate resolution with internal resources
• Serve as a primary escalation point during critical client issues or outages
• Collaborate with solution specialists to align clients with the right mix of services and products
• Provide clear and timely updates on high-value accounts to leadership

QUALIFICATIONS

• Bachelors degree or equivalent experience
• 12 years of professional experience and 4 years of diversified leadership planning communication organization and people motivation skills (or equivalent experience).Healthcare experience is a plus
• Minimum 3 years of service organization in a client facing role preferably Customer Success Account ManagementâServicing IT or Software Accounts
• Ability to project-manage critical situations to successful solutionâ
• Ability to independently engage present and communicate at the VP/C-level

REQUIRED SOFTWARE EXPERIENCE

• Microsoft Office Suite
• NetSuite
• Salesforce or equivalent
• Jira

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $108000.00 - $135000.00 USD

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidates skills experience or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Required Experience:

Director