Director, Business Program Management

MCAPS-Core accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

Within MCAPS - Core the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support CSS we are powered by Microsofts AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Set enterprise-wide direction for program strategy performance and change: Define success metrics guide business reviews and analytics drive change management and organizational adoption and ensure programs align with Microsofts strategic priorities and deliver measurable business value.

Lead organizational execution communications and stakeholder influence: Establish communication and landing strategies drive rhythm of business secure executive sponsorship enable cross-functional readiness and ensure teams effectively communicate program impact through data-driven storytelling.

Drive operational excellence and portfolio governance at scale: Oversee complex program portfolios establish governance and success criteria optimize processes manage resources and capacity and ensure efficient customer-focused execution across organizations.

Provide strategic thought leadership for innovation and business outcomes: Shape program design risk management compliance and long-term business strategy; guide teams in solving complex problems identifying new opportunities simplifying large-scale challenges and aligning investments with priorities such as AI security efficiency and quality.

People Management: Managers deliver success through empowerment and accountability by modeling coaching and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individuals capabilities and aspirations. Invest in the growth of others.

Other

• Embody ourcultureandvalues.

• Bachelors Degree in Business Operations Finance or related field AND 8 years experience in program management process management or process improvement
  • OR equivalent experience.
• 6 years management (e.g. people project process vendor change) experience.

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130900 - $277200 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $165600 - $303600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager