Director, Business Process Excellence

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A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

Job Summary

The Director Business Process Excellence is a subject matter expert on the GTM Transformation team designing and optimizing end-to-end GTM workflows across the CRO organization through the lens of the full customer lifecycle. This role represents Marketing Sales Partner Customer Success and GTM Operations in enterprise process design ensuring systems and workflows enable seller and customer success at every stage of that journey.

This person has seen how core GTM processes run across different companies knows how to unpack a broken process and rebuild it to fit Equinix and is comfortable navigating a highly matrixed enterprise. They work at both the strategic and detailed level coaching their team into the specifics rather than just setting direction and act as the bridge between business and technology helping prioritize where and in what sequence to invest. Just as important they build the CRO organizations process optimization capability so this work scales beyond any one project or person.

Responsibilities

Process Design & Optimization

• Architect future-state GTM workflows through the lens of the full customer lifecycle strengthening both customer experience and seller effectiveness at every stage

• Diagnose current-state friction using data and root-cause traceability plus experience across varied enterprise process models to pinpoint the highest-opportunity fixes

• Rearchitect processes to be AI-forward designed around what AI and automation make newly possible rather than automating the current state while ensuring designs are scalable and aligned with CRO priorities

Technical Partnership & Technology Prioritization

• Translate GTM business needs into process requirements for the CDIO (technology team) evaluating where AI and automation can meaningfully optimize a process

• Serve as the conduit between business and technology articulating what technology is needed in what sequence and the business case and value metrics behind it

• Advocate for CRO priorities with clear business context without assuming technical ownership

Cross-Functional Collaboration

• Navigate a highly matrixed organization including all functions within CRO CDIO (Technology) Operations Product Finance and beyond building trust and influence without formal authority

• Partner with GTM leaders Strategy and Change teams and represent CRO Ops in enterprise forums related to process optimization

Governance & Capability Building

• Establish documentation standards monitor process performance and adoption and maintain a repository of GTM process assets for reuse

• Build the CRO organizations broader process optimization capability including standard methodology tools and playbooks

• Coach the team into the details mapping actual workflows and system touchpoints while championing agility transparency and enterprise-first thinking

Qualifications

Knowledge and Experience

• Bachelors degree in Business Engineering Information Systems or equivalent experience

• 8 years in process design business architecture or operations ideally within GTM or CRO; consulting experience and experience in large highly matrixed enterprises (e.g. environments similar to Equinix) a plus

• Familiarity with Salesforce CPQ/quoting platforms and enterprise systems

• Experience with process frameworks (e.g. BPMN Lean Six Sigma) and designing processes across geographies and business models

Skills and Attributes

• Process expert with a customer lifecycle lens: spots patterns across enterprise environments unpacks ambiguous processes and evaluates impact through the end-to-end customer journey

• Data-driven and AI-forward: traces breakdowns to root cause and designs around what AI and automation make newly possible not just automating the current state

• Systems thinker able to build a business case and value metrics that tie process and technology investments to outcomes

• Strong collaborator and communicator: influences without authority in a matrixed organization engaging technical and non-technical audiences alike

• Hands-on capability builder: works in the details alongside the team and invests in growing the discipline of process optimization across the organization

The targeted pay range for this position in the following location is / locations are:

United States - Redwood City Office GHQ : 186000 - 280000 USD / Annual

United States - Dallas Infomart Office DAI : 155000 - 233000 USD / Annual

Canada - Toronto Office TRO : 166000 - 248000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health life disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system along with life disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP) Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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This posting is for a backfill position meaning it is to fill an existing vacancy within our organization.