Director, AI Adoption & Operations Integration

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

This position is responsible for leading the adoption integration and scaling of AI across property management operations at Greystar. The Director serves as the central connector between technology operations and business stakeholders to ensure AI initiatives are coordinated measured and delivering real value to onsite teams corporate functions and clients. The role spans corporate and operational AI use cases with a strong emphasis on change management enablement cross-functional program leadership and translating emerging AI capabilities into practical role-specific solutions for field and corporate teams. The role also requires strong project and program management capabilities to structure execute and scale complex cross-functional AI initiatives across multiple regions stakeholders and business units.

JOB DESCRIPTION

Find vet and sequence AI opportunities across onsite and corporate functions

• Partner with field and corporate teams (including RPMs Directors and AI SWAT team resources) to identify operational pain points and prioritize high-impact AI use cases.
• Support the Corporate AI SWAT team in identifying and prioritizing AI use cases across accounting marketing and property performance functions.
• Evaluate new and emerging AI vendors and technologies maintaining a market map and making adoption recommendations.

Ensure teams change behavior not just get access to tools

• Own the change management and adoption strategy for AI rollouts driving sustained behavior change through leadership engagement performance alignment and role modeling.
• Build and nurture an internal AI community of practice identifying and supporting super users across regions who can serve as peer advocates.

Build the content and forums that make adoption stick

• Partner with Operations Enablement and vendor teams to develop and deliver training SOPs and communications tailored to onsite teams RPMs Directors and clients.
• Curate and scale recurring forums and best practices from early adopters and super users creating a reusable case library for broader distribution. (e.g. AI Show & Tell AI Breakfast Series)

Prove value and keep stakeholders informed

• Lead program management of AI initiatives end-to-end including planning sequencing stakeholder alignment risk management and execution tracking across pilots and scaled deployments
• Define and track success metrics for AI initiatives including ROI time savings operational performance and user satisfaction
• Coordinate with analytics teams to ensure consistent measurement and deliver executive-ready reporting on AI performance and impact.

Manage the external AI ecosystem

• Manage AI vendor relationships end-to-end including pilot scoping coordination with engineering teams roadmap alignment and tracking of status risks and performance.
• Own the execution and scaling of AI pilots applying structured program management disciplines (planning milestones risk tracking and stakeholder alignment) to ensure successful transition from pilot to scaled deployment.

Keep the AI program responsible legal and non-duplicative

• Support AI governance and compliance efforts partnering with Legal InfoSec and Compliance to ensure responsible and compliant AI usage.
• Coordinate across other business units on AI adoption ensuring shared learnings and avoiding duplicative efforts across the organization.

Additional Scope

• Serve as an internal resource for M&A Client Services and Marketing on AI capabilities client-facing talking points and current guidance.
• Support thought leadership efforts including conference speaking industry press and internal community engagement.

• Bachelors degree required; Masters or MBA preferred in Business Administration Management Information Systems Operations Management or related fields from an accredited college or university.
• 7 years of progressive experience in property management operations business optimization technology adoption or a related field within real estate services including 3 years leading cross-functional programs.
• Demonstrated experience leading programs involving technology adoption change management and process improvement across diverse stakeholder groups.
• Deep understanding of property management operations ideally including direct experience in roles such as Regional Property Manager Director or similar field leadership positions
• Strong understanding of property management workflows including leasing renewals collections maintenance and client reporting; demonstrated ability to translate operational challenges in leasing maintenance financial performance and resident experience into scalable process or technology solutions
• Excellent written and verbal communication skills with experience creating executive-ready decks memos and talking points for senior leadership and client audiences.

• Demonstrated proficiency with AI productivity tools (e.g. Microsoft Copilot Claude ChatGPT) and willingness to role-model their use across the organization.
• Demonstrated experience leading complex cross-functional programs including planning execution stakeholder management and delivery across multiple workstreams and geographies.
• Strong analytical skills with the ability to define KPIs track pilot performance and translate data into actionable recommendations.
• Working knowledge of AI and emerging technology trends (including generative AI agentic systems and applied machine learning) and the ability to evaluate their applicability to real estate operations and customer experience.
• Familiarity with CRM platforms and property management technology stacks (e.g. Yardi RealPage Funnel Entrata).
• Experience managing vendor relationships and coordinating multi-stakeholder pilot programs.
• Background in program management consulting or business transformation preferred.

• Team members work in an office or remote work environment. No special physical demands are required.
• Rare or occasional travel may be required to attend business meetings training programs or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to