Dir, Identity Security Customer Success

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Palo Alto Networks is seeking a strategic technically strong and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business.The leader will manage a global team of Customer Success Engineers to drive product adoption monitor customer health mitigate technical barriers and proactively identify churn risk signals.Key Responsibilities

• Strategy & Execution:Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.
• Churn Prevention:Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts.
• Customer Engagement:Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.
• Cross-Functional Collaboration:Partner with Product Management Engineering Support and Sales teams to bring field feedback into product roadmap discussions.
• Performance Metrics:Define and track metrics like consumption trends product adoption and technical engagement effectiveness.

Qualifications & Experience

• Experience:12 years in Customer Success Customer Engineering or Enterprise Support with 5 years in leadership.
• Domain Expertise:Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity

Qualifications

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.