Dir HR Operations

Director Human Resources Operations

Full Time 80 Hours Per Pay Period Day Shift

On-site Knoxville TN

Covenant Health Overview:

Covenant Health is the regions top-performing healthcare network with 10hospitalsoutpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned integrated healthcare delivery system and the areas largest employer. Our more than 11000 employees volunteers and 1500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.

Position Summary:

The Director of HR Shared Services (HR Operations) provides strategic leadership and operational oversight for centralized HR service delivery. This role is responsible for designing implementing and optimizing shared services models that support efficient consistent and high-quality HR operations across the organization. The Director partners closely with HR leadership and business leaders to ensure alignment with organizational goals and to enhance the employee experience.

• Design implement and Lead HR Shared Services functions including HR operations employee transactions and service center activities.
• Design and implement scalable shared services strategies.
• Establish and monitor SLAs KPIs and performance metrics.
• Drive process improvements using Lean or similar methodologies.
• Ensure compliance with employment laws and healthcare regulations.
• Collaborate with HR leadership and business partners.
• Oversee HR systems to ensure data integrity and usability.
• Lead change management initiatives.
• Manage vendors and service providers.
• Develop and manage departmental budget.
• Coach and develop HR team members.
• Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Minimum Education:

Bachelors degree required in Human Resources Business or a related field

Minimum Experience:

710 years of HR experience with leadership responsibilities. Experience in HR operations or shared services environments. Knowledge of HR systems and compliance requirements.

Licensure Requirement:

None