Digital Web Communications Manager

$82600-$85400; Compensation will be based on education experience skills relevant to the role and internal equity.

The Digital Web Communications Manager is the primary webmaster for the School of Law. This role will: manage the law schools website infrastructure providing guidance on technical issues and supporting its cybersecurity on a daily operational basis; oversee the functionality of the law schools website; evaluate and manage website performance; facilitate hosting and server management; and develop maintain and update website content as well as long-term strategy and act as event support for the Advancement and Alumni Relations department. This work will be performed in close collaboration with Law Digital Media and University Marketing and Communications. Working closely with all law school departmental stakeholders the Digital Web Communications Manager will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate training as it applies to digital communications.

• Serves as primary webmaster for School of Law website

• Oversees the management maintenance and long-term-strategy of the School of Law website to ensure accuracy functionality and alignment with University best practices.

• Serves as the primary point of contact for university QA / accessibility tools including tracking and resolving web issues such as broken links misspellings broken media other quality assurance and accessibility issues

• Designs and develops front-end and back-end web architecture

• Establishes and implements routine update schedule and manages regular updates and projects with key stakeholders such as faculty Deans and department heads

• Responsible for maintaining operational elements of website

• Collaborates with University Marketing and Communications on branding and visuals

• Works closely with the Assistant Director for Digital Media and Associate Director of Marketing & Communications on website content planning and implementation of website organization

• Implements regular updates to department pages

• Troubleshoots website issues

• Attend university-wide web meetings and trainings

• Stays current on industry developments as well as best and captivating website design practices.

• Collects analyzes and regularly reports on website usage data

• Plans implements manages monitors and organizes the law schools overall website and related law department web pages

• Plans implements and manages updates to the law schools content management systems website refreshes redesigns and/or content migrations

• Meets with law school partners in order to develop an annual schedule of digital content projects

• Assists with the creation of event pages and email templates to complement printed collateral

• Integrate print publications into a digital format including but not limited to the law schools DISCERN magazine print marketing material advancement & admissions viewbook

• Serve as the point of contact to regularly communicate content development and publishing schedule and updates

• Develops and facilitates user feedback and research to support ongoing improvements to website navigation architecture and interface as well as the overall user experience of the website

• Manage the Kasner website

• Collaborates with the law schools information services team to ensure the proper cybersecurity

• Identifies and responds to all law school website security breaches

• Ensures that the law schools website is protected by exploring and enabling the appropriate security measures.

• Facilitates training for web working group on Terminal4 (T4) usage and provides timely updates on T4 functionality

• Becomes expert in single sign-on systems (SSO) for the law school such as Terminal4 (T4) calendering system (Live Whale) data collection (Qualtrics) etc.

• Provides support to faculty and staff on Terminal4 (T4) calendaring system (Live Whale) and data collection (Qualtrics)

• Facilitates training on Terminal4 (T4) calendaring system (Live Whale) and data collection (Qualtrics) for law school users

• Acts as law school liaison with the university on meetings updates training opportunities related to digital technologies

• Supervises student assistants

Pre-Event & Planning Duties

• Consultation: Meets with event organizers and presenters to determine technical requirements layouts and presentation needs.

• Vendor & Crew Management: Coordinates with external AV suppliers content creators and internal production teams; schedule and supervise on-site technicians and crew members.

• Budgeting & Procurement: Assists in creating and managing the AV event budget track expenses and coordinate equipment rentals or purchases.

• Technical Planning: Reviews venue spaces and design layouts for optimal sound lighting and video displays.

• Rehearsals & Testing: Schedules and conducts equipment checks dry runs and dress rehearsals to ensure flawless program execution.

On-Site Execution & Live Support

• End-to-End Support: Provides comprehensive AV video conferencing and live streaming support during meetings conferences and large-scale All Hands events.

• Equipment Operation: Manages hardware and software including audio consoles production video switchers PTZ camera systems lighting controllers and microphones.

• Hybrid Moderation: Runs and moderates virtual event platforms (e.g. Zoom Webinars WebEx) to guarantee seamless interaction for remote attendees.

• Real-Time Troubleshooting: Diagnose and resolve technical issues (e.g. audio feedback lost signals equipment malfunctions) quickly and discreetly under high-pressure conditions.

• Show Flow Coordination: Supports presenters and performers assists stage managers and coordinates with event planners to adapt to schedule or script changes.

Post-Event & Operational Duties

• Equipment Teardown (Strike): Oversees the safe breakdown coiling packing and secure storage of all AV equipment.

• Inventory & Maintenance: Performs routine maintenance updates equipment firmware and manages inventory logs to track wear-and-tear.

• Post-Production: Handles post-event tasks such as video editing file encoding and media distribution to stakeholders.

• Feedback & Reporting: Conducts post-event debriefs with the team to identify areas for future improvement.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace.

• Experience in university operations preferred

• Experience in Content Management Systems (T4) or website management preferred

• Knowledge of PC and Mac including Microsoft Office suite Google Apps; willingness to learn and master new software

• Experience with T4 Qualtrics and Live Whale preferred

• Familiarity with project management

• Strong organizational and project management skills

• Excellent written and oral communication and interpersonal skills for interaction with faculty students staff and visitors

• Professional and effective representation of law school community with internal and external university stakeholders

• Strong customer service skills

• Excellent interpersonal skills

• The ability to work independently prioritize and complete projects accurately and on time with minimal supervision

• Able to work in a team-based collaborative environment

• Proven ability to thrive in a multi-task fast-paced environment including working in a team-centered manner

• Friendly personable and committed to providing excellent service to faculty staff students and visitors

• Ability to exercise discretion and professionalism in handling sensitive information

• Appreciation for and understanding of a Jesuit education

• Demonstrated ability to work in an inclusive environment with diverse stakeholders

• Bachelors degree or equivalent experience required.

• At least three years of relevant experience is required.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• Will be required to travel to other buildings and offices on the campus.

• May be required to attend conferences and training sessions locally and out-of-state.

• Will be required to work occasional night and weekend events in support of enrollment or academic activities.

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly an indoor office environment with windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

• Outdoor events.

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color ethnicity national origin citizenship ancestry religion age sex sexual orientation gender gender expression gender identity marital status parental status veteran or military status physical or mental disability medical conditions pregnancy or related conditions reproductive health decision making or any other characteristic protected by federal state or local laws. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies please visit the Office of Equal Opportunity and Title IX website at Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please visit the Campus Safety Serviceswebsite. To request a paper copy please call Campus Safety at . The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team ator by phone at . Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status please contact .