Digital Transformation Analyst

Digital Transformation Analyst
(User Experience Analyst I)

Compensation and Benefits

The anticipated salary hiring range is $5787 - $5902per month (Steps 1 2) commensurate with qualifications and experience.

The salary range for this classification is $5787 -$8430per month.

• This is a full-time (equivalent to 40 hours per week) probationary non-exempt position.

• Positions at Fresno State are to perform their work onsite. Some positions depending upon University needs and operations may be eligible for remote work one day per week pursuant to Fresno States remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Working under the direction of Senior Director of Planning and Digital Transformation the Digital Transformation (DX) Analyst is responsible for supporting the adoption integration and design of campus technology solutions and digital experiences including web mobile desktop hardware interfaces physical environments and person-to-person interactions. The DX Analyst will collaborate with cross-functional teams including campus stakeholders to deliver user-centered solutions that align with the Universitys digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering execution and completion of projects.

Key Qualifications

• Knowledge of interaction designs and ability to troubleshoot using HTML CSS and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design administration and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design administration and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Knowledge of common campus software applications and effective training and technology enablement methods.
• Skills/Ability to:
  • Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
  • Conduct needs assessments and user research including interviews surveys focus groups and data collection.
  • Technical skills in web and mobile design including wireframing prototyping responsive design and interface optimization.
  • Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
  • Participate in and facilitate workshops solution demonstrations and presentations using effective consultative and communication skills
  • Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
  • Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
  • Excellent interpersonal and communication skills to communicate ideas to developers.
  • Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

To view the full list of qualifications and job responsibilities please click the Position Description button above.

Education and Experience

• Bachelors degree in Computer Science Marketing User Experience Design Human-Computer Interaction or a related field.
• Working experience in Web AND Mobile App design.
• Demonstrated knowledge of digital accessibility standards (Section 508 WCAG/WAI) and experience supporting accessibility testing and remediation.
• Applied knowledge of design thinking principles project management practices and Agile methodologies such as sprints backlog refinement and stand-ups.
• Experience in UX design preferably in a Higher Education IT environment.
• A portfolio showcasing a range of technology design projects and case studies.

Preferred Qualifications

• Masters degree in Computer Science Marketing User Experience Design Human-Computer Interaction or a related field.
• Working experience with Modern Campus/Omni Web Content Management System.
• Working experience with Modo Labs (Mobile App) Platform.
• Experience in supporting High Impact Practices such as Project-based Learning and Internship programs.
• Excellent emotional intelligence and self-awareness.
• Excellent ability to work and communicate with technical and non-technical audiences.

Department Summary

Technology Services is empowering Fresno State by strengthening strategic partnerships elevating user-focused services and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by November 1 2026will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click Apply Now to complete the employment application for California State University Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae 2) a cover letter that addresses their specific qualifications and interest and 3) contact information for three professional references.

Fresno State

California State University Fresno is one of 22 campuses in the California State University System. The Universitys mission is to boldly educate and empower students for success through our values of Discovery Diversity and Distinction. The current student population is more than 25000 including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state nation and across the State is a tobacco-free smoke-free and vapor-free campus.

Metropolitan Fresno with a multi-ethnic population of over 527000 is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite Kings Canyon and Sequoia National Parks San Francisco Los Angeles the Monterey Peninsula beaches sailing lakes and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity

California State University Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at .

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: Clery Campus Safety ActNotification

Pursuant to the Jeanne Clery Campus Safety Act the current Annual Security Report (ASR) is available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and drug and alcohol prevention programming. The ASR also contains statistics ofCleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at .

Under the Clery Act this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position you will be notified via email and will be assigned the appropriate training in CSU Learn.

COVID19 Vaccination Policy

Per theCSU COVID-19 Vaccination Policy it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications. Questions may be sent to.

Background Check Information

Following a conditional offer of employment a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)