Digital Technology Manager

About Pierce an Oshkosh company

At Pierce Manufacturing we build trucks that protect people and communities around the world. To our team there is no room for anything less than providing the absolute best. Since 1913 building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized carefully designed and engineering pumpers aerials tankers and rescue units that have no equal. Today youll find more than 30000 Pierce apparatuses on the road that are making a difference in peoples lives every day. To us every step in the process of building our trucks is personal. From innovation and expertise to the customization and service. Our trucks are designed to perform under the toughest conditions.

Digital Technology Manager R47055
The Digital Technology Manager End User Services leads a team of System Analysts responsible for delivering high quality end user support services and driving operational excellence across the organization. This role oversees daily service delivery activities including ticket management and issue resolution through ServiceNow while ensuring a strong customer focused experience for internal users.

The DT Manager is responsible for the teams deliverables and execution of DT goals and strategy. This leader coaches and develops team members by setting clear expectations providing ongoing feedback and supporting career development plans. The role also partners across the organization to support infrastructure initiatives process improvements and technology projects that enhance the employee experience and business operations.

Additional responsibilities include defining budgets driving innovation improving service processes and building a culture grounded in the DT Competencies of customer obsession agility results and entrepreneurship as well as the Oshkosh leadership traits.

YOUR IMPACT:

Lead and develop a team of System Analysts and information technology professionals through performance management annual reviews career coaching and personal development planning while promoting a people first culture.

Oversee end user support operations ensuring timely and effective resolution of incidents requests and service issues through ServiceNow.

Drive service excellence by establishing support standards monitoring ticket performance metrics and continuously improving the end user experience.

Partner with infrastructure and cross functional technology teams to support enterprise wide infrastructure projects system implementations upgrades and operational initiatives.

Ensure compliance with IT and business policies and audit requirements including coordinating measuring and reporting on technical aspects of IT management.

Deepen technical knowledge and experience by assessing technology trends version updates and emerging or disruptive technologies that could impact operational excellence.

Establish departmental strategic roadmaps define performance metrics and deliver measurable results aligned to business and DT objectives.

Work with business leaders to understand organizational direction and identify opportunities for business optimization and process improvement.

Exemplify dedication to customer service excellence by ensuring systems perform optimally and deliver intended business value.

Lead financial management best practices through annual planning budgeting spend analysis ROI assessment and implementation of improvements that increase organizational agility and effectiveness.

Analyze processes technologies and operational results to identify enhancements that improve customer experiences and team efficiency.

Build strong relationships across all levels of the organization and collaborate effectively with business partners technical teams and leadership.

Communicate effectively with IT organizations management and business personnel through strong verbal written and interpersonal communication skills.

Develop and maintain departmental best practices policies and procedures across IT operations service delivery project execution and operational management.

Other duties as assigned.

MINIMUM QUALIFICATIONS:
Bachelors degree with five (5) or more years of experience in the field or in a related area.
One (1) or more years of management experience.

STANDOUT QUALIFICATIONS:
Masters degree

Ensure compliance with cybersecurity requirements including software and hardware technologies patch management vulnerability remediation and adherence to established security standards and guidance.
Demonstrate experience supporting Digital Manufacturing environments including IoT devices robotics fabrication equipment and related industrial technologies.
ITIL COBIT financial planning budgeting business acumen data analytics design thinking agile scrum
Communication listening adaptability relationship building negotiation leadership storytelling skills

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.