Digital Support Specialist (DSS)

Offering an opportunity to be part of a high-performance team enjoy exceptional benefits and a supportive work-life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Conduct product installation/customer training on core products:
  • Install and connect Multi-Functional Devices printers and local scanners to the network or workstation and configure devices including embedded applications
  • Maintain knowledge of device functionalities software capabilities network certifications and industry standards
  • Install software drivers on customer servers and workstations
  • Customize print drivers as required by customers SOW
  • Provide end-user and Admin training on networking features: print scan send fax from desktop
• Assist in the installations and support 3^rd party applications including but not limited to Uniflow Equitrac Paper Cut Prisma and EFi controllers
• Troubleshoot remotely utilizing various connection methods
• Provide post sales support for escalated network and connectivity issues
• Assist Business Analysts in pre and post Sales activity as needed
• Gather customer network data required for device installations as needed
• Responsible for device cloning on most installations
• Organize maintain and update files utilities and software on corporate resources
• Complete accurate daily activity mileage logs and other reports as required
• Continuously update foundational knowledge of OEM hardware and software cybersecurity
• Mentor and train Field Technicians for back-up capabilities

You should have:

• High school diploma or equivalent
• General understanding of Microsoft networking technology
• Excellent organizational skills
• Experience with various business applications
• Versed in Windows OS and MAC OS with the ability to troubleshoot related issues
• Excellent presentation and communications skills
• Strong commitment to customer satisfaction
• Valid drivers license and appropriate auto insurance as dictated by state requirements
• Ability to pass drug screenings and background checks as required
• Access to reliable transportation
• Ability to lift 75 pounds

Preferred Qualifications:

• Associates degree
• Net certification or 1 2 years network administration experience
• Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s)

The Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401(k) and 401(k) match a Wellness Program and many benefits! For full details of our Benefits Program please go to: Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law.