Digital Solutions Analyst

JOB SUMMARY:We are seeking a skilled Digital Solutions Analyst with expertise in customer and field services finance water operations asset management advanced metering infrastructure (AMI) technology UMAX solutions and data analytics to support business process improvements system implementations and operational efficiencies. This role involves collaborating with stakeholders across the organization analyzing data and optimizing workflows to enhance service delivery and asset management within water utility Responsibilities:Business Analysis & Process ImprovementAnalyze and document business processes across customer service field operations finance engineering and asset management to identify inefficiencies and recommend analyze and translate business requirements into functional specifications for system upgrades process automation and reporting workshops interviews and process mapping sessions to support business analysis efforts including but not limited to Meter to Cash Source To Consumption Recruit To Retire and Procure To Pay process the development configuration and deployment of systems such as UMAX AMI GIS SCADA and work/asset management and deliver minor enhancement initiatives/projects as Analysis & ReportingAnalyze operational data from systems like AMI UMAX SCADA and other corporate systems to identify trends and opportunities for dashboards and reports to provide actionable insights for with enterprise teams to enhance data collection integration and governance predictive analytics initiatives for maintenance planning and operational Collaboration & Technology IntegrationServe as a thought leader and/or liaison among customer service field operations finance engineering IT and asset management to ensure alignment on business needs/roadmaps and technology change management and training efforts for new technologies and mobile applications used by customer care new contracts and services field staff and commercial with software vendors and IT teams to configure and test systems for operational Assurance & TestingDevelop and execute test plans test cases and scripts for UMAX and other corporate IT functional regression integration and user acceptance testing (UAT).Identify document and track defects using tools like Jira HP ALM TrackIT or TopDesk to ensure solutions meet quality Platform SupportProvide configuration data validation troubleshooting and end-user support for the UMAX platform (CIS/CRM for utilities).Collaborate with UMAX consultants and developers to implement and test system :Educational Requirements:Bachelors degree in related field or equivalent combination of education and experience. Experience/Skills/Abilities:Experience as a Business Analyst in field services utilities or water understanding of water utility operations finance asset management and customer and field workforce working with AMI and solutions data analytics reporting and visualization working with UMAX solutions in business process modeling requirements gathering and stakeholder with work order management SCADA and/or communication and problem-solving skills.