Digital Servicing Division Manager

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At Regions the Digital Product Management Division Manager is a senior leadership position within Regions Digital team. This position is responsible for setting and executing the enterprise digital product strategy aligning long-term business objectives with customer needs market trends and emerging technologies. Additionally this position leads multiples product teams responsible for developing and delivering innovative scalable and user-centric digital banking experiences across platforms while ensuring alignment with enterprise priorities and risk frameworks.

Primary Responsibilities

• Defines and drives digital product strategy ensuring alignment with corporate goals market opportunities and customer needs
• Leads the development of long-term digital product vision and roadmap prioritizing strategic initiatives that deliver measurable business value
• Manages and develops digital product teams fostering a culture of strategic thinking accountability innovation and continuous improvement
• Partners with executive leadership to translate business strategy into actionable product initiatives and investment priorities
• Oversees product lifecycle management from ideation through optimization with a strong emphasis on strategic outcomes and ROI
• Drives data-informed decision-making through product performance metrics KPIs and market analysis
• Leads cross-functional collaboration across Digital Technology Risk Operations and business units to ensure successful strategy execution
• Identifies emerging trends in digital banking to inform forward-looking strategies and innovation
• Resolves cross-organizational prioritization challenges and accelerates delivery of high-impact initiatives
• Acts as a change leader promoting agile methodologies and strategic agility across teams
• Oversees partnerships with third-party providers and ensures strategic alignment and performance
• Partners across Technology Operations Digital and Data (TODD) to ensure controls are designed implemented andmonitoredto strengthen risk management compliance and cyber security effectively mitigating risk to levels within the companys risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes systems products and/or services

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

This is a single incumbent position.

Requirements

• Bachelors degree in a related field and fourteen (14) years of experience in digital technology product management strategy or business operations
• Or High School Diploma or GED and eighteen (18) years of experience in digital technology product management strategy or business operations
• Experience developing and executing strategy
• Experience in agile program management
• Experience leading large-scale digital transformation and/or product initiatives
• Experience leveraging data and insights to inform strategy

Preferences

• Experience in digital acquisition lead generation and conversion optimization across multiple sales models (e.g. self-service assisted)
• Familiarity with Bank Secrecy Act (BSA) Anti-Money Laundering (AML) Customer Due Diligence (CDD) and/or Office of Foreign Assets Control (OFAC)
• Masters degree in related field

Skills and Competencies

• Advanced understanding of digital product management and delivery methodologies
• Ability to lead cross-functional teams and drive alignment
• Executive presence with ability to influence senior stakeholders
• Strong analytical communication and decision-making skills
• Strong strategic thinking and enterprise-level perspective
• Understanding of and ability to interpret applicable rules regulations and industry guidance

At Regions the Digital Servicing Division Manager is a senior leadership role on the Digital Leadership Team responsible for defining and executing the strategy for Digital Servicing and Open Banking capabilities aligning business objectives with customer needs market trends emerging technologies and industry standards.

• This role leads product management across Online Banking Mobile Banking Digital Payments and Open Banking driving the delivery of innovative secure and user-centric digital banking experiences that enhance customer engagement self-service adoption and digital channel growth.
• The position leads a team of product professionals responsible for developing managing and optimizing products throughout the entire lifecycle from ideation and roadmap development through delivery performance monitoring and continuous improvement. Working closely with Lines of Business and enterprise stakeholders this role translates strategic priorities into executable product roadmaps and leads cross-functional collaboration across Digital Technology Operations Risk and Business Units to ensure alignment with enterprise objectives customer expectations regulatory requirements and risk management frameworks while delivering measurable business outcomes.

This position is intended to be onsite now or in the near future. Associates will have regular work hours including full days in the office three or more days a week. The manager will set the work schedule for this position including in-office expectations. Regions will not provide relocation assistance for this position and relocation would be at your expense. The locations available for this role are Birmingham AL Atlanta GA or Charlotte NC.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

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