Digital Portal Help Desk Operations

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

Are you passionate about delivering exceptional client experiences solving problems and helping customers get the most out of technology Join U.S. Banks International Banking team as a Digital Portal Help Desk Specialist where youll serve as a trusted partner to corporate and commercial clients using our digital banking platforms.

In this highly visible role youll combine customer service technical troubleshooting and operational support to help clients navigate digital solutions that support their international banking activities. This is an excellent opportunity for someone looking to grow their career within International Banking digital client support or banking operations while gaining exposure to a specialized and expanding area of the bank.

The position offers meaningful client interaction opportunities to develop technical expertise and a clear path for future growth within the team.

What Youll Do

As a Digital Portal Help Desk Specialist youll support clients who use international banking digital applications and portals. Youll act as a primary point of contact for questions troubleshooting and onboarding activities while ensuring a seamless client experience.

Key Responsibilities

• Respond to client inquiries received through phone email and ticketing channels.
• Troubleshoot portal access and functionality issues including conducting screen-sharing sessions to assist clients.
• Provide real-time guidance and education on digital banking tools and processes.
• Escalate complex issues and identify recurring trends or system concerns.
• Support new client onboarding and ongoing maintenance activities.
• Review and collect required documentation for client setup requests.
• Establish and maintain client access within digital banking platforms.
• Perform data entry and account maintenance activities with strong attention to detail.
• Build trusted relationships with corporate and commercial clients while delivering a professional responsive service experience.
• Learn and support multiple digital banking platforms and client setup processes.

Why This Role Stands Out

• Work directly with sophisticated corporate and international banking clients.
• Gain exposure to digital banking technology client onboarding and operational processes.
• Develop expertise across multiple banking portals and applications.
• Join a collaborative supportive team that values learning and development.
• Benefit from long-term career growth opportunities within International Banking and Operations.
• Build skills that combine technology operations and client relationship management.

What Success Looks Like

Successful candidates will:

• Quickly develop expertise in multiple digital banking portals.
• Learn client setup and onboarding processes.
• Independently address client requests and support inquiries.
• Respond promptly to emails tickets and client communications.
• Deliver an exceptional client experience while meeting service expectations.
• Build trusted relationships through professionalism responsiveness and reliability.
• Demonstrate a willingness to learn and grow within the team and organization.

Schedule & Location

Location: Saint Paul West Side Flats

Schedule: MondayFriday 8:30 a.m. 5:00 p.m. CST

Basic Qualifications

• High school diploma or equivalent
• Three or more years of relevant work experience

• Experience in customer service client support help desk banking operations financial services or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently and take ownership of client needs.
  

Preferred Skills/Experience
Were especially interested in candidates who bring:

• Experience supporting customers or clients in a professional environment.
• Help desk technical support digital platform or application support experience.
• Strong troubleshooting and problem-solving capabilities.
• Experience communicating with clients by phone and email.
• Ability to learn new systems applications and processes quickly.
• Excellent attention to detail and commitment to service excellence.
• Banking treasury management international banking foreign exchange settlements or financial services experience.
• Experience onboarding clients or managing account setup activities.
• A passion for delivering outstanding client experiences.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.