Digital Delivery Manager – AEM

• Serve as a primary operational partner to business marketing product e-commerce creative legal UX technology and delivery stakeholders across multiple business areas and workstreams.
• Own digital initiatives from intake and requirements validation through implementation QA stakeholder approval go-live and post-live validation.
• Translate business objectives creative assets product information and source materials into clear briefs acceptance criteria dependencies milestones owners and delivery plans.
• Evaluate incoming requests for completeness feasibility business impact urgency technical dependencies and operational risk.
• Challenge unclear incomplete conflicting or technically impractical requests and align stakeholders on an executable path before work begins.
• Facilitate decisions and communicate scope priorities risks trade-offs dependencies and required stakeholder actions.
• Build trusted stakeholder relationships while maintaining clear accountability realistic commitments and transparent communication.
• Provide concise decision-oriented status updates to stakeholders and leadership.

• Work directly in Adobe Experience Manager to review implementation and support delivery when operationally necessary.
• Navigate AEM authoring preview staging approval and publishing environments with confidence.
• Perform simple content and page updates when needed including copy links images metadata page properties and existing component configurations.
• Review the selection configuration placement and behavior of AEM components against approved requirements and creative references.
• Validate page structure content accuracy links assets metadata responsive behavior accessibility considerations and general publishing readiness.
• Support or execute publishing activities when necessary following the appropriate approval scheduling and release controls.
• Review digital experiences across relevant devices breakpoints markets and environments.
• Identify inconsistencies between approved requirements creative references authored content staging output and live behavior.
• Distinguish content-authoring issues from asset product-data workflow integration component or platform defects.
• Partner with AEM authors publishers QA product teams creative teams and technical teams to resolve content and platform-related issues.
• Support rollback hotfix and post-launch validation activities for urgent or business-critical releases.

• Manage JIRA-based workflows and operational queues maintaining accurate ownership status priority due dates dependencies comments blockers and decision records.
• Coordinate local nearshore offshore and global delivery teams across multiple time zones.
• Establish clear handoffs escalation paths acceptance criteria and delivery ownership across distributed teams.
• Balance competing requests using business impact launch criticality due dates capacity complexity readiness and operational risk.
• Monitor queue health ticket aging throughput SLA performance blocked work rework quality trends and launch readiness.
• Proactively identify risks remove blockers and escalate issues early with evidence impact options a recommended action and a clear owner.
• Lead recurring delivery reviews and ensure decisions and follow-up actions are documented.
• Ensure urgent requests do not bypass necessary requirement QA approval and release controls without a documented risk decision.
• Coordinate publishing windows launch dependencies contingency plans and post-launch support.

• Uphold digital-experience quality standards covering content accuracy brand consistency UX responsive behavior accessibility legal requirements links assets functionality and platform behavior.
• Coordinate internal QA stakeholder review release approval publishing and post-live validation.
• Confirm that acceptance criteria are satisfied before recommending approval or publishing.
• Identify recurring process and quality gaps and implement practical improvements to intake routing documentation authoring QA workflow discipline and reporting.
• Use operational data stakeholder feedback and recurring delivery issues to recommend improvements.
• Contribute to publishing guidelines checklists workflow documentation onboarding materials and team enablement.

• 57 years of experience in digital project management digital experience delivery digital content operations web production e-commerce operations or a related field.
• Demonstrated ownership of complex digital initiatives from intake and requirements validation through publishing and post-launch validation.
• Demonstrated hands-on experience using Adobe Experience Manager in an authoring and publishing environment.
• Ability to independently navigate AEM review pages and components perform simple content changes validate staging output and support publishing activities.
• Practical understanding of AEM pages templates components assets links metadata page properties workflows preview/staging and publishing concepts.
• Strong client-facing and stakeholder-management experience including the ability to challenge assumptions negotiate priorities facilitate decisions and manage expectations.
• Advanced working knowledge of JIRA or a comparable enterprise workflow platform including queue management ticket hygiene dependencies reporting and escalation.
• Strong understanding of digital QA and release readiness including content accuracy links responsive behavior accessibility legal requirements analytics considerations and post-live validation.
• Experience coordinating distributed teams across multiple functions locations and time zones.
• Excellent written and verbal communication with the ability to produce concise briefs status updates recommendations decisions and escalation messages.
• Strong organization attention to detail judgment and ownership in a fast-paced and matrixed environment.
• Ability to operate effectively in both structured and ambiguous situations without waiting for perfect information.
• Ability to work on-site at the Cheil office in Plano Texas five days per week.

• Experience supporting large-scale consumer electronics retail e-commerce or comparable enterprise digital ecosystems.
• Experience with AEM Sites Assets/DAM Content Fragments or comparable Adobe Experience Cloud capabilities.
• Experience supporting product-detail pages product-information workflows merchandising promotional campaigns mobile app content and evergreen digital experiences.
• Familiarity with product information management commerce platforms content fragments mobile CMS tools or product-data workflows.
• Experience working with content authors publishers QA creative UX product engineering and agency teams.
• Familiarity with Confluence operational dashboards capacity planning and delivery-performance metrics.

• Business requests enter delivery with validated requirements clear acceptance criteria correct routing and realistic timelines.
• The PM can independently inspect AEM implementation and identify issues without relying exclusively on publishers or QA.
• Simple content changes and urgent operational interventions can be handled directly when appropriate.
• Stakeholders receive clear ownership timely decisions proactive risk communication and transparent trade-offs.
• Digital experiences are delivered accurately and on time with fewer preventable blockers handoff failures and quality-related rework cycles.
• Operational queues remain current visible and actionable across teams and time zones.
• Content UX functional and publishing issues are identified before launch whenever possible.
• Intake authoring QA publishing and reporting processes continuously improve.

Required Experience:

Manager