Development Services Technician II

NOTE: THIS POSTING IS FOR CITY OF LEANDER EMPLOYEES ONLY

Performs mid-level moderately complex involves performing a variety of tasks associated with planning and development commercial and residential permitting through the Development Services Department including extensivecustomer service inpersononthe phoneandinemailcorrespondence andperforminga significantamount ofdata entry. Works under minimal supervision with moderate latitude for the use of initiative and independent judgement.

Duties and Responsibilities

• Greets the public in person and on the telephone provides general information regarding development services licenses permits building codes and development codes answers questions receives a variety of routine problems and complaints and directs them to the appropriate departments and staff.
• Conducts completeness review of all applications and facilitates the submittal process byassessing scope of project and relevant requirements; educates customers regarding necessary applications and general code compliance of proposed projects.
• Presents and explains basic application requirements and regulations to designers engineers developers and the public.
• Coordinates and tracks comment resolution meetings and prepares values for monthly permitting reports.
• Assists in completing applications by explaining requirements;assists andinteracts with professionalspermit expediters contractorsand the public and other departmentrepresentativesin matters relating tothecityrequirements and status of submitted projects.
• Maintainsandmanagesdepartmentfilesrecordsanddocumentselectronicallyand/orpaper.
• Rejectsincompleteapplications.
• Assists applicants with the submittal process and receivesallapplicationsintodepartmenttrackingsoftware.
• Reportsinspectionclearanceswiththeappropriateutilitycompanies.
• Coordinateswithpermitsoftwareliaisonsinthecreationandupdatingofdepartmentalreports.
• Processes payment batches accurately and reconciles daily deposit.
• Identifies projects codes needed for payments included in the deposit and coordinates with Finance Department to get codes assigned.
• Processes refunds accurately.
• Serves as the liaison between the Finance Department and Development Services Department when Supervisor is not available.
• Routes escrow agreements to City Manager Office in Supervisor absence.
• Tracks and maintains Traffic Impact Analysis deposit amounts; reconciles invoices received by third party review and prepares final amounts due back to applicant or city; prepares final approval letter.
• Cross trains with other Development Services Technicians to assist the public with planning zoning development residential and/or commercial permitting matters. This may include but not be limited to receives and processes applications conducts completeness review for all applications and facilitates the submittal process assigns reviews to staff sends corrections letters and assists applicants with uploading revised documents invoices applicants accepts payments in person and online and issue permits and certificate of occupancies.
• Processesandissuesvariouspermitsbyverifyingprojectshaveobtained allnecessaryapprovals;verifies professional and contractors licenses are current and active and log pertinent information.
• Collectsandassemblesdataandbackgroundmaterialsforreportsandspecialprojects.
• Verifies that final inspections have completed and documentation obtained; prepares Certificate of Occupancy for signatures.
• Serves as the subject matter expert for all Solicitor/Peddler/Vendor Permits and/or Mobile Food Establishment Permits.
• Provides support to DSD Technicians when Supervisor is not available.
• Serves as subject matter expert for complex applications.
• Oversees project review deadlines are met to ensure customers receive comments by their respective due dates.
• Reviews review coordinator queue in Supervisor absence to ensure preview assignments are assigned on time.
• Performs other duties as assigned.

• Highschoolgraduateoritsequivalent.
• Minimumoffouryearsoffull-timeworkexperienceinvolvingpublic contact in an office setting.

• PermitTechniciancertificationthroughtheInternationalCodeCouncil(ICC)

• Experience working for a government entity such as a City County or a State agency.
• Associate degree from an accredited college or university or technical school in a related field.
• Five years or more of full time work experience involving public contact in an office setting.
• Experience in development processes and development/permitting software.
• Cash handling experience

KnowledgeSkillsandAbilities

• regulations.
• Abilitytofollowofficeproceduresmethodsandoperateequipmentincludingcomputersand applicable software applications such as word processing spreadsheets and databases.
• Ability to establish working relationships with all levels of management City Officials co-workers and the public; meet deadlines and perform multiple tasks accurately; organize and prioritize; be detail oriented; and possess excellent customer service skills and phone etiquette.
• Ability to communicate effectively both verbally and in writing; and follow detailed verbal and written instruction.
• Knowledgeofprinciplesandproceduresofrecordkeepingandfiling. Maintainrecordsandfileswith precision and accuracy.
• Knowledgeofbuildingcodesandbuildinginspectionprocessandprocedures.
• Knowledgeofconstructiondrawingsplansdraftingsymbolscustomsandtechniques. Knowledgeofapplicablelocalstateandfederalcodesregulationsandrequirements.
• KnowledgeofrecordsmanagementandthePublicInformationAct(PIA)requirements.
• Preparecorrespondenceneatlyandprofessionally.
• Typeorenterdataataspeednecessaryforsuccessfuljobperformance.
• Workindependentlyintheabsenceofsupervision.
• Beabletoreadcomprehendandcommunicatedepartmentalprocessesandpolicies.
• complete reports and basic bookkeeping skills.
• Maintainappropriatenecessarycertifications.
• Knowledge of cash handling and reconciling daily deposit.

Physical Demands
While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear and taste or smell. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Must be able to lift or move 10 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Theabovestatementsareintendedtodescribethegeneralnatureandlevelofworkbeingperformedby and skills required of personnel so classified in this position.

Job offer and continuation of employment with the City of Leander is contingent upon:

• Proof of education certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship. *
• Compliance with the Selective Service Registration for male US citizens and immigrants who are ages 18-25.

*The City of Leander participates in E-Verify! Information from each new employees Form I-9 will be provided to the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) to confirm work authorization.

The City of Leander is an equal opportunity employer and does not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability or genetic information in employment.

Applicants should communicate requests for disability-related accommodations during the application process to our Human Resources Department at or . Deaf and hard of hearing applicants may contact our office via Relay Texas at 7-1-1 or(TTY/TDD).