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Desktop Technician III
Job Location:
Job Location:
Charleston, SC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 October 2026 (2 days ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Desktop Technician III
Job Location: Charleston SC
Job Duration: 12 Months
Job Summary:
End User Support
Perform periodic audits of:
Educate users on:
Job Location: Charleston SC
Job Duration: 12 Months
Job Summary:
- The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment.
- This role is responsible for resolving desktop laptop mobile device network and peripheral issues while ensuring compliance with enterprise IT standards cybersecurity requirements and operational procedures.
- The technician serves as the primary customer-facing IT resource supporting daily operations through ticket management device deployment troubleshooting and routine system maintenance activities.
- The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.
End User Support
- Serve as the first point of contact for IT support requests and walk-up support.
- Troubleshoot hardware software printer network and connectivity issues.
- Resolve incidents and service requests through the ticketing system.
- Escalate complex technical issues to senior support personnel when required.
- Provide exceptional customer service and end-user education.
- Configure and deploy desktop computers laptops and manufacturing workstations.
- Join devices to corporate domains and perform Active Directory account administration.
- Install and validate required enterprise tools including endpoint security and management software.
- Configure network settings and user access permissions.
- Support deployment and setup of mobile devices and enterprise mobility management solutions.
- Assist users during equipment installations and replacements.
- Verify proper installation and functionality of endpoint management and security tools.
- Assist with software updates operating system updates and patch management activities.
- Maintain accurate device inventories and asset documentation.
- Review and remediate endpoint compliance issues.
- Troubleshoot connectivity issues involving network ports switches and wireless connections.
- Assist with IP address management and network audits.
- Support VLAN and subnet documentation efforts.
- Escalate advanced network issues to site leadership or networking teams.
- Follow and reinforce cybersecurity policies and device usage requirements.
- Support endpoint security initiatives including antivirus and endpoint protection platforms.
- Assist with user account reviews and device audits.
- Help ensure systems remain compliant with enterprise standards and best practices.
Perform periodic audits of:
- Active Directory computer accounts
- Device inventories
- Backup coverage
- Endpoint management systems
- Security tool functionality
- File share access permissions
- Assist with documentation updates and infrastructure reviews.
- Support backup verification and recovery testing activities.
Educate users on:
- Manufacturing versus standard corporate device requirements
- Mobile device management practices
- Collaboration room technologies
- Printing services and limitations
- Corporate IT standards and procedures
- Assist with local IT projects and infrastructure upgrades.
- Support equipment installations moves adds and changes.
- Execute assigned project tasks with direction from senior IT staff.
- Operating Systems
- Windows 10/11
- Windows Server (basic support)
- Endpoint Technologies
- Active Directory
- Endpoint Deployment and Imaging
- Device Configuration
- Hardware Installation and Troubleshooting
- Security and Management Tools
- Tanium
- CrowdStrike
- Endpoint Security Best Practices
- Backup and Recovery
- Macrium Reflect
- Basic Backup Verification
- Networking Fundamentals
- TCP/IP
- DNS
- DHCP
- VLAN Awareness
- Network Connectivity Troubleshooting
- Collaboration and Mobility
- Mobile Device Management (SOTI)
- Zoom Rooms
- Microsoft 365 Applications
- Print Services
- Core Competencies
- Customer Service
- Problem Solving
- Technical Troubleshooting
- Attention to Detail
- Communication Skills
- Time Management
- Documentation
- Teamwork
- Continuous Learning
- Adaptability
- Associate degree in Information Technology Computer Science or related field; or equivalent experience.
- 0-3 years of desktop support or IT help desk experience.
- Basic understanding of Windows operating systems networking and Active Directory.
- Experience supporting end users in a manufacturing or enterprise environment is preferred.
- Ability to work independently while following established procedures and standards.
Required Experience:
IC
About Company
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