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Desktop Technical Analyst
Job Location:
Job Location:
La Porte, IA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
27 August 2026 (20 hours ago)
Posted:
Application Deadline:
24 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Details:
Job Title:IT Technical Analyst
Location: La Porte TX
Duration:Contract On-going
Duration:Contract On-going
Role Overview:
As an IT Technical Analyst you will provide Tier 1 and Tier 2 support to internal users resolving incidents problems and requests related to various technologies. You will work closely with end-users addressing issues via phone email ticketing systems and instant messaging. You will also participate in IT upgrades troubleshoot hardware and software issues and contribute to cost-saving initiatives.
Key Responsibilities:
- Provide excellent customer service engaging with users to resolve IT issues and follow up for timely resolutions.
- Image and install PCs assist with telephone installations and troubleshoot issues related to wireless networks printers scanners and mobile devices.
- Support users utilizing Microsoft Active Directory for user account management.
- Offer guidance to colleagues in resolving IT incidents helping to maintain smooth workflows.
- Identify and resolve technical issues related to software applications hardware and network systems.
- Proactively identify areas for system improvements and communicate potential changes to senior leadership.
- Ensure compliance with departmental guidelines and standards while performing your duties.
- Assist in the migration of users to newer Windows versions (Windows 10 Windows 11).
- Clearly document technical issues and resolutions for client reference.
- Work efficiently within the companys ticketing system to log track and close incidents promptly.
Qualifications & Skills:
- Excellent communication skills with a proven ability to interact effectively with clients through face-to-face telephone and electronic communication.
- Solid understanding of computer support troubleshooting and IT systems.
- Proficient in Windows 10 Windows 11 and Microsoft 365 (Outlook Word Excel etc.).
- Familiarity with Microsoft Active Directory including user account creation password management and permission handling.
#INDG
Required Experience:
IC
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
