Desktop Support Technician Seattle, WA

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Job Description
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Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Seattle WA. This role provides onsite and remote technical support for desktop computers laptops mobile devices printers and related IT equipment. This role is responsible for troubleshooting hardware and software issues supporting end users maintaining equipment inventories and ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused technically proficient and able to work effectively in a fast-paced enterprise environment.

Duties and Responsibilities:

• Provide technical support for desktops laptops monitors printers mobile devices peripherals and related technology
• Diagnose and resolve hardware software operating system and connectivity issues
• Install configure image deploy and maintain endpoint devices according to established procedures
• Perform equipment moves adds changes and refresh activities
• Respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed
• Track update and resolve support tickets within established service level agreements (SLAs)
• Assist with inventory management asset tracking device lifecycle activities and equipment audits
• Receive stage configure and deploy new hardware and software
• Support end users in person over the phone and through remote support tools
• Troubleshoot basic networking issues including wireless connectivity network access printers and peripheral devices
• Escalate complex issues to higher-level technical teams when appropriate
• Assist with operating system upgrades software installations patching and technology rollout projects
• Support backup and recovery activities as directed
• Maintain knowledge base articles and contribute to process improvement initiatives
• Follow established security compliance and operational procedures
• Collaborate with other IT team members to ensure consistent service delivery