Desktop Support Technician Santa Fe, NM

This position will be on-site in Santa Fe NM and provide desktop support to end users ensuring reliable operation maintenance and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

• Perform PC and laptop break/fix support including hardware and software installation configuration and troubleshooting
• Provide end-user support via in-person phone email and remote tools; respond to and resolve helpdesk tickets in a timely manner
• Manage the full ticket lifecycle within a service management system including ticket creation updates resolution and escalation in accordance with SLAs
• Diagnose and resolve technical issues through structured troubleshooting (analyze identify root cause implement solutions)
• Support internal teams and collaborate with vendor support to resolve hardware and software issues
• Ensure desktop systems integrate seamlessly with enterprise infrastructure including file servers email systems conferencing tools and business applications
• Maintain accurate documentation of incidents resolutions and system changes; contribute to knowledge base articles
• Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience

• Hands-on experience supporting desktop environments including hardware operating systems and standard applications
• Strong troubleshooting skills across hardware software and basic networking issues
• Experience working in a ticketing/service management platform (e.g. ServiceNow or similar)
• Experience supporting a Microsoft environment including Windows OS Microsoft 365 Outlook Teams and Active Directory
• Familiarity with basic scripting (e.g. PowerShell PERL or Shell) is a plus
• Strong customer service and communication skills with the ability to support both technical and non-technical users
• Ability to prioritize tasks multitask and perform effectively in a fast-paced support environment
  
  The position is full time 40 hours On-Site no remote option available.