Desktop Support Technician
Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location Details: Santa Clara CA
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.
This is an in-office position and youll be expected to work full-time in an office location and therefore must live within commuting distance from your assigned office. You will work from this office beginning on your first day.
This position is not eligible to be performed in Alaska Mississippi North Dakota or the Virgin Islands.
Join GoDaddys Global IT Support team as a Desktop Support Technician in our Santa Clara office where youll be the face of IT for employees who rely on technology to do their best work every this hands-on 100% on-site role youll provide walk-up and escalated technical support troubleshooting hardware software workplace technology and connectivity issues while delivering an exceptional customer collaborate closely with a globally distributed team of support professionals across North America EMEA and APAC helping resolve both everyday technical requests and high-priority incidents in a fast-paced environment. Success in this role is driven as much by your communication empathy and problem-solving skills as your technical knowledge making it an excellent opportunity for someone who enjoys helping people and learning new youre passionate about customer service curious about how technology works and looking to grow your career in enterprise IT wed love to hear from you.
What youll get to do...
- Provide front-line technical support to employees by diagnosing and resolving hardware software operating system peripheral and account-related issues ensuring minimal disruption to productivity.
- Manage and prioritize incidents and service requests through the IT ticketing system taking ownership from initial intake through troubleshooting resolution and follow-up communication.
- Configure deploy maintain and support end-user devices including laptops desktops mobile devices monitors printers conferencing equipment and other workplace technologies.
- Partner closely with employees HR Workplace Services Security and other cross-functional teams to deliver a seamless technology experience for onboarding off-boarding office moves and day-to-day operational needs.
- Deliver exceptional customer service by building strong relationships with employees communicating technical solutions in a clear and user-friendly manner and balancing multiple priorities in a fast-paced environment while continuously identifying opportunities to improve support processes.
- 1 years of experience in IT Support Help Desk Desktop Support or a similar technical support role with hands-on experience supporting end users in a fast-paced environment.
- Strong troubleshooting and problem-solving skills including the ability to diagnose and resolve hardware software device and user-related technical issues efficiently.
- Experience managing service requests and incident tickets with the ability to prioritize workload maintain attention to detail and drive issues through to resolution.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across global teams support users with varying technical abilities and explain technical concepts clearly.
- Highly organized and customer-focused with a passion for delivering an exceptional support experience while successfully managing multiple requests and competing priorities.
- Experience supporting employees in a fast-paced global organization.
- Exposure to ticketing systems such as ServiceNow Jira Zendesk or similar platforms.
- Experience supporting Windows and macOS environments.
- Familiarity with Microsoft 365 collaboration tools and identity management platforms.
- Experience with device provisioning onboarding and offb-oarding processes.
- Basic understanding of networking concepts including Wi-Fi VPN connectivity and endpoint troubleshooting.
- Experience providing in person / on-site technical support in an executive office environment.
We encourage you to apply even if your experience or skillset doesnt align perfectly with every requirement. We value a wide range of backgrounds and transferable skills and we are excited to support learning and growth.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.
At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .
Colorado Residents:In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.
Compensation & Benefits:
What We Offer:
Working at GoDaddy offers many benefits including competitive pay generous time offparental and wellness leave healthcareretirementsavings program and much more. Offerings vary by location.
Thisrole is eligible for a comprehensive benefits package which includesmedical dental and vision insurance a 401(k)-retirementplan paid sick time paidflexibletime off paid parental leave life insurance short- and long-term disability AD&D insurance mental healthor EAP programs remote or hybrid work optionspaidholidays paid Wellness days tuition assistance adoption surrogacy and fertility benefits dependent daycare and backup care benefitsEmployeestock purchase plan financial education and advice; and other benefits in accordance with GoDaddys benefit plans and applicable law.
Actual compensation andbenefitseligibility will bedeterminedbased on permissible non-discriminatory factors such as skills experience and geographic location.
Compensation:
The estimated pay ranges for this role are listed addition to base pay this role may be eligible for other forms of compensation which may include a corporate bonus and/or equity awards subject to the terms of applicable plans and individual eligibility.
Bay Area (Santa Clara San Francisco) and Los Angeles:
$79500 - $119500 USD
Austin D.C. Metro CA (non-Bay Area) HI IL MA NH OR VA WA:
$68500 - $102500 USD
New York City Metro Kirkland/Seattle:
$72800 - $109200 USD
All other US locations not previously listed:
$61000 - $92000 USD
Required Experience:
IC
