Desktop Support Technician

Overview

The Desktop Support Technician (DST) is a hands-on IT role responsible for delivering reliable responsive technical support to Inertia employees while assisting with the administration and operation of core corporate IT systems. The position is approximately 75% end-user support and 25% systems administration and back-end support with additional opportunities to contribute to IT projects and strategic initiatives.

The DST will serve as a key point of contact for day-to-day IT needs and will play an important role in ensuring employees have the technology access and support they need to be productive.

What Youll Get to Do

End-User & Desktop Support

• Manage and prioritize support requests through Freshservice.

• Troubleshoot hardware software Windows/macOS network peripheral and access issues.

• Provide hands-on support for laptops desktops mobile devices and office technology.

• Document resolutions identify recurring issues and improve support processes and knowledge resources.

• Support conference rooms AV equipment and video conferencing platforms.

Employee Onboarding & Offboarding

• Configure deploy and recover employee computers and other IT equipment.

• Provision and deprovision user accounts applications permissions and system access.

• Conduct hands-on device handoff and provide new employees with technology orientation and training.

• Maintain accurate records of assigned devices equipment accounts and software access.

• Continuously improve onboarding and offboarding processes through documentation and automation.

Systems Administration & Operations

• Support the administration configuration and ongoing operation of corporate IT platforms including:

  • Freshservice IT service management and ticketing

  • Microsoft Intune Windows endpoint and device management

  • Jamf Apple endpoint and device management

  • Okta Identity and access management

  • Microsoft 365

  • Apple Business Manager

  • Google Workspace

IT Projects & Continuous Improvement

• Support infrastructure security endpoint collaboration and business systems projects including evaluating testing and deploying new technologies.

• Leverage AI automation and scripting to streamline repetitive IT workflows such as onboarding/off boarding provisioning device management ticket triage troubleshooting and documentation.

• Identify opportunities to reduce manual work improve reliability and enhance the employee technology experience while following security privacy and responsible AI practices.

• Develop and maintain SOPs technical documentation knowledge-base content and end-user guides.

• 5 years of experience providing desktop help desk or end-user IT support in a professional environment.

• Strong working knowledge of Windows and macOS operating systems hardware peripherals and common business applications.

• Working knowledge of networking cloud technologies cybersecurity and compliance frameworks.

• Experience supporting AV conference room video conferencing and collaboration technologies.

• Familiarity with identity and access management (IAM) endpoint management/MDM SaaS administration and IT service management (ITSM).

• Familiarity with AI tools automation and scripting with an interest in applying emerging technologies to improve IT operations.

• Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues methodically and independently.

• Excellent interpersonal and communication skills with the ability to effectively support users across a range of technical proficiency levels.

• Strong organizational skills and attention to detail particularly when managing employee access equipment assets and onboarding/offboarding activities.

• Ability to prioritize competing requests and responsibilities in a fast-paced rapidly evolving environment.

• Demonstrated initiative curiosity and a willingness to learn new technologies and take on increasing levels of technical responsibility.

Bonus Points

• Experience specifically in operationalizing compliance frameworks for Export Controlled and Controlled Unclassified Information
  

• The base salary range for this role is $70000 - $85000; The pay range provided is an estimated base range for this role. Exact compensation may vary based on skills experience and education.

• We offer market-competitive compensation and an excellent benefits program including Medical Dental and Vision plans company-paid holidays matching 401k and more!

About Inertia:

Inertia is taking the most direct scientifically-proven path to commercializing fusion leveraging the only successful achievement of fusion ignition using a process that was pioneered at the U.S. Department of Energys (DOE) Lawrence Livermore National Laboratory (LLNL). With groundbreaking innovation transformative technology and multi-year investment Inertia is committed to commercializing fusion energy in the next decade.

This position requires access to technology software and other information that is subject to governmental access control restrictions due to export controls security classification and/or designation as Controlled Unclassified Information. Employment in this position is conditioned on the candidates eligibility for obtaining and maintaining appropriate government authorization to access technology or information to the extent required including without limitation a security clearance export license or other documentation required to establish authorization to receive access to such items technology or information.

Required Experience:

IC