Desktop Support Technician Level 1

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Desktop Support Technician - Level I

Location: New York - 10017

Employment Type: Contract

Pay Range: $25/hr - $30/hr

- Role Overview/Job Responsibilities

Need assistance for the next 2 3 months migrating users from one Microsoft tenant to a new tenant. This is a fully onsite role where you will support end users throughout the migration process.

Users will come to the support desk to have their devices migrated to the new tenant. You may also be expected to proactively walk the office floor check in with end users and provide assistance at their desks. A daily list of users scheduled for migration will be provided.

- Required Qualifications

• Desktop Support experience.
• Familiarity with Microsoft Intune.
• Strong customer service and communication skills.
• Experience assisting with Microsoft tenant/email tenant migrations.
• Experience downloading and configuring Microsoft Intune and signing users in.
• Ability to troubleshoot password reset and authentication issues.
• Ability to follow a documented migration process/script to move end-user computers to a new domain.
• Comfortable working in a fast-paced onsite support environment.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.