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Desktop Support Technician

All Lines Technology

Job Location:

Cranberry Township, PA - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (4 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

All Lines Technology has an immediate opening fora Desktop Support Technician to work on site inCranberry and Rochester.
End User & Technical Support

Analyze diagnose and resolve complex issues involving workstation hardware operating systems business applications and networked peripherals.
Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
Document incidents resolutions and asset management activities within the corporate helpdesk system.
Ensure timely resolution of service tickets in alignment with departmental service level expectations.
Support hardware and software upgrades system implementations and technology rollouts.
Maintain and administer the corporate mobile device and cellular account including device provisioning upgrades and service plan management.
Support and maintain software management systems including deployment and patch management platforms (e.g. SCCM or similar tools).
Support maintain upgrade and troubleshoot multimedia systems including projectors video displays video conferencing systems and interactive whiteboards.
Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

Develop and implement automated technology solutions using scripting tools such as PowerShell.
Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
Analyze support data trends to recommend proactive solutions.

Training & Leadership

Develop and deliver end-user training materials and sessions as required.
Mentor junior support technicians and provide technical guidance.
Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

Minimum 1 year of experience as a computer or network technician or equivalent combination of education and experience.
Advanced knowledge of:
- PC repair and configuration
- Microsoft Windows operating systems
- Microsoft Office applications
- Software deployment tools (SCCM or similar platforms)
Intermediate knowledge of:
- TCP/IP networking concepts
- Windows networking and security
Strong analytical and problem-solving abilities.
Advanced written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation.
Ability to work independently and collaboratively within a team.

Required Experience:

Junior IC

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